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All 96 Punta Cana hotels »

Sanctuary Cap Cana

5.0 of 5
Playa Juanillo, Punta Cana 0809, Dominican Republic
Hotel amenities
Ranked #5 of 96 hotels in Punta Cana
4.5 of 5 stars 739 Reviews
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739 reviews from our community

What travellers say about this hotel
  • Blue Marlin(96)
  • Room service(56)
  • Very good(53)
  • Love bar(45)
  • Main pool(39)
  • Casa Bella(34)
  • Ocean views(32)
  • HOT WATER(28)
  • Would highly recommend(14)
  • Italian restaurant(12)
Traveller rating
    520
    98
    46
    38
    37
Only show reviews for Family (49) | Couples (586) | Business (19)
Date Rating
lynn r
Rochester, New York
1 review
5 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

This was our first trip as "empty nesters". What a beautiful resort!! Starting with our arrival! The concierge, Angie, was always helpful in arranging our plans. She is warm and friendly. And would check in with us every day to see how we were. Hats off to the pool bar - "Carlos Santana" and his staff. Always there when you... More

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bandit1025
Boston, Massachusetts
1 review
2 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW
2
people found this review helpful

We spent 7 days in a ocean view suite. The hotels and grounds are even better in person than in the pictures. Our room was very nice and always clean and restocked, turn town service is a nice touch(water on nitestand,low lights on and bed turned down ready for you). The archetecture of this resort is 2nd to none. Take... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
14 February 2012

We greatly appreciate your comment on the wonderful experience that you had at Sanctuary Cap Cana during your recent seven-day stay with us. We are delighted to read that we have not only met but exceeded your expectations. We really enjoyed reading your detailed review, from our nightly turn down service to The Food and our service. Our team members... More

MaggieHowe
San Diego, California
1 review
1 helpful vote
5 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

I went there in November for my best friend's wedding. It was extrordinary! The hospitality was great, all of the people that worked there were polite, charming, and fun! It has a small feel, but it's huge! The whole wedding party could find each other easily, and there was always something to do. The entertainment staff was great, and you... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
13 February 2012

Thank you so much for staying with us here at Sanctuary Cap Cana. We’re glad you enjoyed your best friend’s wedding and completely honored that they chose to celebrate this very important event with us at Sanctuary. We are happy that our very attentive and friendly staff exceeded the entire group’s expectation. We highly appreciate that you all took advantage... More

DONNA R
SHIP BOTTOM
1 review
1 helpful vote
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We just returned from a five day stay at this resort. From the time we arrived until our much dreaded departure we were treated like royalty. The resort is absolutely spectacular! This was by far the most relaxing and tranquil vacation I have ever had. We stayed in the Castle section and loved the private,romantic atmosphere. The staff is so... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
10 February 2012

Thank you, we are all very pleased to read that Sanctuary Cap Cana was a "Paradise" for you and your husband. We appreciate that you have chosen us a vacation destination and the moment out of your valuable time to share your experience with us. Your compliments on our Castle Rooms are very much valued. We promise to continue our... More

Nosocialista
Weston
1 review
1 helpful vote
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Our experience for a 3 day stay was realy nice with 3 exceptions: 1) Not everything they said at the front desk is included, like lobster, for example 2) The tipping process is confusing 3) They told us at the front desk that we could have late check out for $80, and at the end, the front desk manager change... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
9 February 2012

Thank you for staying at Sanctuary Cap Cana for your recent vacation and thank you for sharing your experience with us. We are happy to read that your overall experience was memorable and we hope that these three opportunities with our Reception Desk will not overweigh the good moments that you have had on property. We would like to take... More

Christy C
Saint Louis, Missouri
1 review
3 helpful votes
5 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

Sanctuary Cap Cana will always hold a special place in me and my husbands heart! We got married at this amazing resort a year ago with our closest friends and family. It had everything we wanted in our dream wedding settting! From the breathtaking private island where we said our wedding vows, to the gorgous setting for our reception at... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
7 February 2012

Thank you for such an inspiring review of your recent stay at Sanctuary Cap Cana! We highly appreciate that you have considered us as yours and your husbands "GEM Resort". Thank you for choosing our property for both of your very romantic and special events, we hope to remain in your hearts forever! Everyone that you have kindly mentioned has... More

kevinsadler
Stockholm, Sweden
1 review
7 helpful votes
5 of 5 stars Reviewed 1 February 2012
7
people found this review helpful

A paradise in Punta Cana, quite and relaxing. Leafy and stunning views. The accommodation was exactly what I was looking for. The ocean was very lovely, clear and clean. The staff were very attentive and polite, always upbeat, and made the stay absolutely outstanding. The restaurant served the best . Wonderful stay here in Sanctuary Cap Cana. Would truly stay... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
4 February 2012

We greatly appreciate your review and we Thank you for sharing it with all of us. It is a pleasure to read that your stay at Sanctuary Cap Cana has been a nice and memorable one. We can't thank you enough for mentioning our staff and our service. At Sanctuary Cap Cana, our goal is provide our guests with World-Class... More

waitfortheword
Brooklyn, New York
Reviewer
4 reviews
9 helpful votes
4 of 5 stars Reviewed 31 January 2012
5
people found this review helpful

Just spent a week + at Sanctuary and had a fantastic time. The property is exquisite. There were hardly two dozen guests altogether, so while I can't comment on what the place is like when it's fully booked, I can say that it felt exceptionally private, quiet, and luxurious. Sanctuary was a perfect place to decompress. The property is beautiful,... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
4 February 2012

Thank you for such a detailed review on your stay at Sanctuary Cap Cana. Your feedback is very important for us to continue our efforts to position ourselves on the level that our guests expect us to be at. We are working tirelessly to promote the Fishing Lodge. The construction has finished on December 31st 2011. We are only working... More

m24s
Raleigh, North Carolina
1 review
7 helpful votes
5 of 5 stars Reviewed 27 January 2012
7
people found this review helpful

My husband and I just celebrated our 12 anniversary at the Sanctuary. The resort was beyond beautiful and the people were amazing. You could not possibly ask for a better concierge service. Any question we had,item we needed, event we wanted to schedule - they were quick to assist and always with a willing smile and attitude!! Our room was... More

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Salamander Hotels, Manager at Sanctuary Cap Cana, responded to this review
28 January 2012

We appreciate your review and thank you for sharing it with us and all the Trip Advisor users. It is of great pleasure to read that we have exceeded your expectations. We promise to continue improving our service standards and maintain the high level that our guests expect. It is an honor for the Sanctuary Family that you have chosen... More

pumpkin6543
minneapolis, mn
Reviewer
5 reviews
23 helpful votes
4 of 5 stars Reviewed 26 January 2012
9
people found this review helpful

this is a beautiful, very large property which was quite empty when we stayed four nights in mid january. i selected this place as i assumed at the price point, we'd have no worries. the staff is kind and friendly, and made the stay very enjoyable. the grounds and buildings are absolutely lovely. the food is good, not great, but... More

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Sanctuary Cap Cana Also Known As

  • Sanctuary Cap Cana Hotel
  • Sanctuary Cap Cana Resort
Address: Playa Juanillo, Punta Cana 0809, Dominican Republic

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