This is our fifth year going to the Dominican and our third time in Puerto Plata. We truly enjoy this country and the people. This is our first VH hotel and our first stay at the Gran Ventana. We liked how close it was to the airport. When we arrived, only two of the three rooms were ready and they... More

This was our first vacation so we have nuthign to compare it too. so here goes... Travel rep at hotel was not friendly at all and did not answer our questions, and if she did it was bs!!!!! Service was great when we arrived had drinks waiting. Bell hop took us right to our room. Rooms are very outdated.. I... More

Overall an enjoyable holiday but............. Thomson Airways: NO FREE WATER SERVED despite it being an 8hr 40min. flight. Tui clearly do not consider the health and well being of their passengers to be a priority particularly when bearing in mind the possibility of DVT. On screen free entertainment was attrocious, the films were rubbish as were the games and were... More

I just got back from my holiday only there for 1 wk.I cant say enough the service i got from the resort staff was great, they are always cleaning my room was spotless flat screen tv .The only real complaint i had was the food i found was a little over cooked for me but with a large variety of... More

Hi Us and another couple came to this resort Feb. 3-10/12. We had an awesome time because this hotel is great. The rooms are adequate and super clean. TV reception great. The food at the daily buffet was "great". We did not try any of the three specialty restaurants as we prefer eating when we want rather than the reservation... More

My wife and I have just returned Feb 06 2012 after a week at the Gran Ventana and would return to this resort in a heartbeat. The flight with Air Transat was direct from Ottawa and the transfers to and from the resort were seamless, Nolitours well represented in the DR. We booked through CAA travel and they looked after... More

Been at Gran Ventana between Jan 28 and Feb 4, 2012 in two rooms with our teenagers. The flight with Air Transat from Toronto was the best I've ever had going south because they fly large Boeing planes allowing for decent leg room (I'm 6'5"). Fast check-in. Large room with updated floors and walls but old installations so we had... More

My husband and I had a really nice time at Gran Ventana. The buffet was great but the ala cartes were excellent. The staff are very friendly and there is no pressure to tip. The hotel is very clean we had an ocean-view room...thanks to our travel agent Lew Gregor. The entertainment at night was'nt very good. We are already... More

this was our first time in dom rep and the gran ventana2011, and me and my husband have booked to go back again this september 2012, as this was the best holiday we have been on., nothing too much trouble for them , food excellent, service was the best ever , pool was very .clean , rooms were fab and... More