We consider this is our trip of hell. We arrived there after 10 pm. After we checked in, we came down for some pop and water and was told the all inclusive bar is closed at 10pm. We were never told all inclusive is only 10-10 by Sunwing Agent. Never even thought all inclusive can be for certain time of... More

Where to begin... This hotel was hardly a hotel at all, these rooms made the low income housing that you would find on Main and Hastings in Vancouver look good. The room was falling apart, there was stains on the sheets... This was the Hotel they transfered me to when I complained about the first one ( Islazul Oasis Hotel).... More

This was the second time at this hotel nothing new, you get what you pay for, it's clean but run down, the price was right $600.00 for 2 all inclusive,,Why not! The beach is awesome and there is a bar on the beach. The hotel is not on the beach but 1 5 min walk. Walk down the street to... More

Unbelievable! Used soap from last guest, no shampoo, tuff of hair on bathroom floor for 2 days? Stained bedsheets, stained tablecloths, terrible food, smell of oil coming from air conditioner, patio doors and windows don't lock. A real dump! I have never in 48yrs seen anything as awful as this! More

The room was nothing to be impressed about. It really looked rundown...from the bathroom to the ceiling to the floor. We tried to change rooms after the first night, cause the window didn't close properly and the staff wasn't very helpful at all. The food and beverage is extremely basic. They have minimal entertainment. This place is really a basic,... More

There was minimal to no service at the place!!Never encountered such indiffrent atitudes of majority the workers there,in many of my travels to Cuba.The contunual shortage of food,eating utensils,cups,and glasses were daily occurence.When asking politely for anything,the staff looked at you like you just dropped from the moon and ignore you or walk away never to be seen.The table cloths... More

Reception staff have reptilian social skills, but cleaning/ bar/entertainment staff are very nice. No money exchange on site, but bank is only 3 blocks away. No gym to be found but there was volleyball, tennis area (no net), ping pong, library. We rented 2 bedroom suite - no microwave, iron/board, dishes/cutlery but no pots/kettle. Don't need adapters for electrical but... More

Not a Maritime Experience” Pleasantly surprised at our room. a couple of nights we had a strong oil/sulfur smell that cleared our nostrils.Food at the buffet was pretty much what we thought, bland and verything had the same basic taste.Make sure you take spices, spreads and or dressings with you to get through the week.Every second tablecloth was stained and... More

I had read all the reviews before going, so my expectations were fairly low, but I still ended up being disappointed. Check-in: Only saw one desk person at a time ever working - this can be an issue as check-ins are a lengthy process. The Grounds: Unkempt and in disrepair. Unsafe child slide area. Volleyball area overgrown. Basketball court/tennis court... More