This a large resort that provides many facilities and trys hard. But it suffers from poor management and lack of direction. The whole place needs a good refurbishment as it is showing its age. The staff are great and go out of their way to help you but in some cases cannot provide what is required like mint for Mohitos... more

Please count your money if you make any exchanges at the front desk. The clerks tend to miscalculate by a few pesos, which I'm sure they pocket at the end of the day. more

We flew with Sunwing from Mtl via Quebec City and had very good service with Sunwing even was pleasantly suprised. We were greated at the reception with a glass of sparkling wine (champagne). I must admit that the check in was a little slow but nevertheless the weather was beautiful, and surroundings were also beautiful. We went to the Welcome... more

When we arrived at Sandals we went into reception and we was given a glass of bubbly what a great start, we were then taken to our room, on the way to the room in a golf buggy we looked around and thought Buttlins. When we arrived at our room the inside was lovely but the room smelt damp musty... more

Executive Summary Good hotel, great food, good value, great sandy beach, comfortable room on lower level. Bit of a walk to the beach 2 smaller pools in each wing c/w hot tub and a large one in the centre of the resort. 4 bars; beach, piano, main and swim up. Didn't make use of the spa or the a la... more

I have read reviews both before and after our stay and I now wonder if people stayed in the same hotel that we did. What you have to remember is that Cuba is poor - much poorer than any of the other caribbean islands. In saying that we had a fantastic room cleaned everyday with water and other drinks topped... more

Not remotely close to a Sandals that you'll find anywhere else. After speaking to several visitors, it became clear that the positive reviews found here are likely from travellers that had only visited Cuba and do not have a basis for comparison w. other "resorts" in the Carribean. Unfortunately, this one is tired, old, and in need of upgrades throughout.... more

This was my second trip to Cuba, the first being to Cayo Coco. Right off the bat I can tell you that the Sandals Hicacos was a total 180 from everything I experienced on my last visit to Cuba. The food in this resort was excellent, which is rather surprising as Cuba is not known for its food. I had... more

When we booked our trip we were advised by our travel agent that hotels in Cuba would be a lower standard than at home for the same rating. This is my third All Inclusive trip so I knew what to expect. We booked the Sandals resort for 7 nights and we were not disappointed. When we arrived we were greeted... more