We flew in with Sunwing from Montreal and both flights in and out were smooth and delayed by 25 minutes due to de-icing back in Montreal. We paid the 40$ per person each way for the Elite Plus which was great because there were no long cues (priority check-in in YUL and VRA) and the seat pitch is wonderful. We... More

I didn't have pleasant impressions of this hotel - it is overpriced for the quality they propose. The staff is quite unfriendly. The food is disgusting, dishes are dirty. If you fighting with a big jet leg than stay away from this hotel because it is increadibly loud due to the daily late evening events where the entertainer speaks into... More

Travelled there already a year ago for our first trip to Cuba. You realy need to go there with an open mind, and with that, here is my review of the Cuatro Palmas. Travelling with someone who had stayed there in 2009, we had an idea of what to expect. After all, Cuba is a third world country, and communist... More

We stayed at Cuatro Palmas from Dec. 20, 2011 to to Jan 3, 2012. Our room, 1330, was on the 3rd of the main hotel building at the east end of the pool. My wife and I have been to Cuba 14 times before this visit. We have visited most of the Cuban resort areas and have stayed in both... More

It`s sad to see Mercure flagship associated with my worse experience ever in a hotel. Besides being taken to a room 4 blocks away from the beach, the food is poor (and with flees), the bedroom is dirty and the service is 3rd class. To complete this full experience we found a rat, YES A RAT, inside one of our... More

My husband and I stayed at the Cuatro Palmas Jan1-9th. We stayed in the economy rooms, Las Palmas which are across the street and around the corner. It is a good walk to and from the hotel, our building was on the third block. Building and room was nice, chamber maids and security were good. The down side, being a... More

My family stayed here December 29-January 5th. We stayed across the street from the main building. The room was large and the bed was comfortable. The room was very clean, but the mini fridge did not work. The music and party people can be heard until 3 in the morning, and the rooster starts his canoodling at 3:30 am so... More

We stayed here just 2 nights during the week after Christmas. It was probably the most relaxing part of our trip to Cuba as we moved around quite a bit and stayed in guest house/casas for the rest of the time. The room was fine - I think we were in the older part of the hotel. The bed was... More

Great location, but hotel getting a bit tired. Friendly staff, but not exactly snappy service. Food (on inclusive basis) rather repetitive. Breakfast coffee dreadful-after a day or two I learned to get an espresso from the 24 hr bar, and take it to breakfast with me. The 'Cuban' bar was great fun;the barman out-juggled Tom Cruise. If you're fond of... More