I remember it was the most coveted hotel in Santiago. Sorry the hotel chain operator has done so little to keep it in shape. The food was relative OK, but you can see nothing has been done to keep the restaurant on a standard level. The bathroom has been repaired several times, but with tiles they had at hand (diferent... More

When I'm in Santiago de Cuba, I stay in this hotel. I'm allways travelling with a rent-a-car. That is an advantage, if not to say a necessity to enjoy this hotel. It's located at the hillside of the reparto with the same name, 3,5 km (2 miles) from the Plaza Cespedes, the city center and 4,5 km from the castillo... More

I cannot quite understand why this hotel is priced 40-50% more than the hotels Las Americas and Libertad in Santiago. It is a fairly big city hotel with a pool, restaurant & nightclub but it isn't even really in the city.....and on more than one occasion I found it to be a pain to get to a central spot in... More

Very nice hotel, friendly staff, pool great , great views of Santiago city, food was good although of not great variety. BUT if you want to sleep soundly during your holidays, DO NOT come to this hotel. Room walls are like paper ( no soundproofing ) and music plays loud in the bar until 2 a.m. We tried to change... More

Stayed here one night. Pool was great. Food in Restaraunt good. Priced right. Has a nice view from Restaraunt overlooking city centre but is located in a quiet neighboorhood. More

We booked this hotel using the hotelescubanacan.com website. This is also the company which manages the hotel. When we arrived, the hotel had no record of our reservation, told us the hotel was fully booked, and could not contact Cubanacan head office in Havana to confirm the booking as it was after 5pm! Having said that, the front desk staff,... More

For a cuban run hotel this one was great.....very clean, huge bedroom with desk and mini bar ( i had to request this). Bathroom had shower and tub (not all did) and appeared recently renovated. The pool was very large and great for swimming. Nice bar area and kids pool. Food was very good too, except when they had tour... More