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All 13 Santiago de Cuba hotels »

Melia Santiago de Cuba

4.0 of 5
Avenue de las Americas y Calle M, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
104 traveller photos
Ranked #1 of 13 hotels in Santiago de Cuba
4.0 of 5 stars 151 Reviews
“Difficult to fault”
10 February 2012 -
nudgermanchester
“A welcome relief after days on the road”
10 February 2012 -
Bimbadeen
 
 
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151 reviews from our community

What travellers say about this hotel
  • “Pool bar” (3)
  • “Great view” (3)
  • “Happy Hour” (3)
  • “Roof terrace” (3)
  • “Very good” (3)
Traveller rating
    57
    66
    18
    7
    3
Only show reviews for Family (16) | Couples (73) | Business (6)
Date Rating
nudgermanchester
manchester
Contributor
20 reviews
8 helpful votes
“Difficult to fault”
4 of 5 stars Reviewed 10 February 2012 NEW

All I can do is to wholeheartedly endorse the views expressed by Dave H. More

Was this review helpful? Yes
Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
11 February 2012

Dear Mr. / Mrs. It is a great pleasure to know that you share your opinion with Dave H. You have our compromise to keep improving our services and remain in our clients memories as one of the best hotels in Cuba. With respects, Ignacio Morcillo. More

Bimbadeen
Sydney, Australia
Contributor
11 reviews
3 helpful votes
“A welcome relief after days on the road”
4 of 5 stars Reviewed 10 February 2012 NEW

The Melia Santiago de Cuba, is not typical of cuban hotels, but after 7 or 8 nights of "cuban style" it was a relief to get back to hot water, air conditoning and decent breakfasts. The Melia is well located and affords amazing views of the city of Santiago spread out below. The first thing I noticed from our hotel... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
13 February 2012

Dear Mrs. To be the welcome relief after days on the road is more than we can expect and the best reward to our daily effort. With satisfaction we read your comments and we were pleased to hear that we had the comfort and the service that you needed so much after visiting some other of our hotels in Cuba.... More

Dave H
Newcastle, United Kingdom
Contributor
12 reviews
15 helpful votes
“Best hotel on the whole Saga tour”
5 of 5 stars Reviewed 9 February 2012 NEW
1
person found this review helpful

We stayed in room 406 for 3 nights and could not fault the place in any way. Certainly the closest to Western standards in our whole trip. The room was big, clean, well appointed and everything worked perfectly which is not always the case in Cuba. The dining room provided a plentiful and varied selection of food and we had... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
11 February 2012

Dear Mr. / Mrs. Your words are definitely music to our ears. Thanks for your kind opinion. SAGA Tours groups are one those groups we take care the most. The management and staff of our hotel are always attentive to their requests and there is always a feedback with tour leaders and clients. We are pleased your vacations were unforgettable... More

Turkishfamily
Istanbul, Turkey
Senior Contributor
41 reviews
9 helpful votes
“Should be the best choice in this city”
4 of 5 stars Reviewed 9 February 2012 NEW

We stayed 4 nights in this hotel, The management have enough background and knowledge how a 5 star hotel should run and they do their best but, technical infrastructure in Cuba permits this goodwill up to some extent. Although they were often in short of tropical fruits the breakfast buffet was satisfactory in general and the Italian restaurant at the... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
11 February 2012

Dear Mr. / Mrs. Your words are definitely music to our ears. Thanks for your kind opinion. SAGA Tours groups are one those groups we take care the most. The management and staff of our hotel are always attentive to their requests and there is always a feedback with tour leaders and clients. We are pleased your vacations were unforgettable... More

atilla1905
Istanbul, Turkey
Senior Reviewer
6 reviews
5 helpful votes
“Best at Santiago de Cuba”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I advise to everybody. Very close to high standards of luxury hotels in US and Europa. Clean rooms and nice buffet. Very nice music at lobby. Don't go to down town for Cuban music especially to music houses. It's much better to stay at lobby. More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
7 February 2012

Dear Mr./ Mrs. Your piece of advice to the travellers is highly appreciated by the staff and management of Meliá Santiago de Cuba hotel. Many thanks for your recommendation and it is our commitment to keep that way in the future. We are happy you found in our Lobby Bar the Best Cuban Music of Santiago and the perfect atmosphere... More

RossNeisuler
1 review
2 helpful votes
“If in Cuba, don't miss the East, and stay at Melia.”
5 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

This hotel is a surprise in a Socialist country because it is very much what a 4-5 star hotel would be in the "developed" world. It is not as such a very Cuban experience, but that is available all around and at night it is nice to retreat to a comfortable place. More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
20 January 2012

Dear Mr./Mrs Your words are a great reward to our everyday effort and one more reason to keep the compromise with our clients to improve our services and give them the best every day. Many thanks and feel free to let us know in case you plan to visit us again. Regards, More

patbrownett
worcs
Senior Contributor
40 reviews
24 helpful votes
“varied”
4 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

we were here for 4 nights.on the first night the buffet dinner was large and varied and we looked forward to the rest of our meals.However on the next 3 nights there were obviously not so many guests and the result was only half the variety of the first night!Service in the night club on the 15th floor was such... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
16 January 2012

Dear Mr./ Mrs. We are very sorry the variety in the Buffet restaurant La Casona was not as you expected all the nights that you stayed in our hotel. May you receive our apologies and the compromise to check this out because independently of the amount of clients in the hotel there must be a standard to keep. We will... More

bvansante
amsterdam/netherlands
Contributor
18 reviews
29 helpful votes
“Best hotel in Eastern Cuba”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Stayed 2x during nov/dec with partner in this hotel and staff and services are just great. Quality of rooms as well My partner has a mas gold card and we where 2 x upgraded to their best accomodation). Rooms provide minibar/thea/coffeemaker/amenities /clean and good service.Lounge however was disapointing royal service) However the hotel really has a problem at the check... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
16 January 2012

Dear Mr. / Mrs. It was very interesting to read your suggestions to the travellers and to the Management. To our satisfaction you found the service and staff just great. We are very sorry you could not check in as soon as you arrived. During the high season it is hard to have all rooms ready before 16.00 hours which... More

Emilia F
Rio de Janeiro, RJ
Contributor
14 reviews
10 helpful votes
“It doesn't mean much, but it's the best at Santiago”
3 of 5 stars Reviewed 13 January 2012

The Meliá is the only choice of an 'international' hotel in Santiago, but it doesn't say much: the rooms are dated (think of 80's), bathrooms aren't in such a good shape - but we managed to have good sleep. Breakfast has an array of options, but again: it doesn't mean much, as it is difficult to find something that excites... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
17 January 2012

Dear Mr. /Mrs. Our hotel arrived to its 20 years old last October 15th; however through the years there have being deep restorations and investments. The last one took place in the year 2008 when the CARICOM Summit was celebrated. This year we will renovate the bathrooms in the rooms, so, very soon the clients will enjoy them. The same... More

nathanwaks
sydney traveller
Top Contributor
52 reviews
36 helpful votes
“best in Santiago”
3 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

OK that's not saying much as Santiago doesn't have a lot of choice yet- things are changing fast in Cuba so probably in a few years there will be others. In the meantime this hotel has everything required and manages to get through the Cuban maze of frustrations and deliver an acceptable international standard with a few caveats- don't bother... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
16 January 2012

Dear Mr./Mrs. We are very pleased you recommend our hotel as the best in Santiago. Our management and staff is all the time ready to offer a service of high quality to honour the position in which the clients place us. There will always be things to improve and we strongly believe that they will be solved shortly. Our best... More

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Melia Santiago de Cuba Also Known As

  • Santiago De Cuba Melia
Address: Avenue de las Americas y Calle M, Santiago de Cuba, Cuba

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