We didn't choose this hotel, we stayed as part of an organised overnight trip to Havana. Despite the tour guide warning us not to expect too much, we were pleasantly surprised by the hotel. Nice, clean attractive interior. Staff were very helpful when I had to complain about noise from a neighbouring room. Despite the bell boy trying to flog... More

We had had a lovely time in Varadero and took our reps advice to spend the last evening in Cuba in the capital Havana. Our rep booked the trip which included an evening at the Tropicana show. On arrival at the room,(at the Santander) we were so disappointed as you couldnt have got a more stark change from what we... More

Location is all for this hotel. Couple of minutes walk from markets either side and all the sites in old Havana. Food is typical Cuban and service is good. Our room was at the front with an amazing balcony and views over the harbour. All very clean although the lifts were not always walking. More

I can only say that my 4 night stay here was very good although having read some of the reviews I was rather anxious prior to my arrival.My experience was very different to that of some of the negative reviewers.My room was on the top floor and I didn't experience any of the noise mentioned but this is a city... More

After experiencing a 2.5 hour transfer to Varadero from Havana airport, a journey we wouldn't want to do too many times, we decided to have an overnight stay in Havana before flying home the next day. This was part of Virgin holidays package. After a walking tour of the city + lunch, we were taken to the hotel. Check-in was... More

We spent 8 days in Cuba on a maritime research project and felt very comfortable and safe at the Armadores de Santander. The staff was most hospitable and worked hard to make our stay enjoyable. In spite of the difficulties faced by the Cuban people due to circumstances beyond their control, they exude an air of resigned acceptance of their... More

Requiring four rooms for four nights for our fourth visit to Havana our agent booked us in to the Amadores de Santander, our other preferred hotels being full in mid March 2011. We were very concerned when we read the range of reviews on TA. In preparing to add my own review I saw a recent review by Simtek, and... More

We stayed here for three nights in two different rooms on two occasions. I think some peoples expectations of hotels in Cuba are a little too high to be honest. Cuba is a very poor country (thanks America) and many things are scarce including fresh water which incidentally is brought by tanker to many hotels in Havana on a daily... More

When we first arrived we were satisfied with the location, but after about the third morning you get sick of waking up to the pollution from the oil refinery directly across the water from you. The rooms are extremely old, so obviously the bathrooms are growing all sorts of mold. We thought that the cleaning staff was pleasant and did... More