We visited this hotel as part of a tour of Cuba and were rather wary given previous comments. We need not have worried it was fine. The corridors are rather drab but our room No. 466 was big, bright & clean. The food was acceptable and plentiful although perhaps the choice was not to all western tastes. The hotel is... More

Only stayed for one night as we were staying elsewhere in Varadero for a beach holiday with Virgin. They put us up here for our last night as we were seeing the Tropicana show and spent our last day in Havana. The buffet is very limited and the food of poor quality. The room is gaudy looking with 2 beds... More

We stayed here starting & finishing a cycle tour. Whilst I understand that Cuba is a poor country, without doubt this was the worst Hotel we stayed in our two weeks in Cuba. Most has been said in previous reviews, here's a few other points; - Our pre-booked room wasn't ready at check in ( 6.30pm! ) - Location poor... More

We stayed at this hotel for a week back in September 2011. Because we were visiting relatives in Havana and were fortunate enough to have home-cooked meals. Based on some of these reviews, it seems we didn't miss out on much. This hotel was basically in the location we wanted and was a place for us to sleep. We were... More

An awful experience from check in to check out. No way were they going to let us in to our rooms before the 4pm watershed; we tried to store our bags in the locker room but Sasha the lockerroom man was having none of it! A stand up row between him and the front desk head ensued meaning we had... More

We stayed here on the first and last nights of a 2-week cycling tour. Most of my points have been covered by others recently: Mattresses appear to vary, because the first night it was unbearably thin/hard, but the next time it seemed much more comfortable - though by then perhaps I was accustomed to what was generally available in Cuba.... More

We stayed here on the last night of our holiday as we booked the overnight Havana tour. The lobby was nice but the rest was a disaster. As soon as you left the lobby and got the lift to your room floor, it was dark, dingy, grubby, dirty and smelly. The bed was a joke with the thinnest mattress ever... More

We stayed here for 4 nights at the end of our holiday. Following a nightmare flight from Holgin to Havana we eventually arrived at the hotel at 2am. Although there were staff on duty no one offered to help us with our bags so we ended up dragging our luggage up to our room ourselves. The lobby of the hotel... More

Nice looking hotel lots of glass and marble in lobby and plenty of rather snooty staff. Once you take the lift to the room floors you will find dark corridors, threadbare capets and scuffed dirty walls. Our room on floor 3 was grubby looking at smelt stale and stuffy and we couldn't get the a/c to work. The cubans have... More