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All 73 Havana hotels »

Hotel Mercure Sevilla Havane

3.5 of 5
Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Hotel amenities
No photo provided
Ranked #12 of 73 hotels in Havana
3.5 of 5 stars 565 Reviews
13 February 2012 -
R B
13 February 2012 -
DerbyshireScotty
 
 
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565 reviews from our community

What travellers say about this hotel
  • Top floor(15)
  • Great location(6)
  • Reception staff(5)
  • Very good(5)
  • Old town(5)
  • Friendly and helpful(4)
  • Only positive(4)
  • Superior room(4)
  • HOT WATER(4)
  • Buffet breakfast(3)
Traveller rating
    86
    232
    144
    69
    34
Only show reviews for Family (77) | Couples (280) | Business (13)
Date Rating
R B
Martinique
1 review
4 of 5 stars Reviewed 13 February 2012 NEW

I had a good experience in the Hotel Sevilla. The staff gave us a warm welcoming. This was just perfect. The building looks great, and is close to some strategic points in La Habana (Prado, Habana Vieja, obispo street, malecon...). The room on 7th floor was really nice and wide enough, with a great view on the Capitole. Air conditionning... More

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Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
14 February 2012

The hotel is about to conclude the proccess of renovation of his rooms included bathrooms. Since june 2011 all furniture have been renewed : rooms, restaurants and Lobby. At the same time we proceed to the hotel renovation, about to finish, we keep going training and preparing our staff in order to improve our quality standards of all our services.... More

DerbyshireScotty
derbyshire
Senior Reviewer
9 reviews
5 helpful votes
2 of 5 stars Reviewed 13 February 2012 NEW

Was a little disappointed with this hotel. Our room was tatty, stained bedspreads, large patch of mildew in bathroom ceiling. Shower was just a dribble if lucky. Breakfasts were not good. Very little choice, food ran out quickly and you were lucky to get bowls, cups etc. Snacks were fine in bar area. Watch out for scammers near hotel, they... More

Was this review helpful? Yes
Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
14 February 2012

The hotel is about to conclude the proccess of renovation of his rooms included bathrooms. Since june 2011 all furniture have been renewed : rooms, restaurants and Lobby. At the same time we proceed to the hotel renovation, about to finish, we keep going training and preparing our staff in order to improve our quality standards of all our services.... More

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Manfredo R
Las Palmas de Gran Canaria, Spain
1 review
4 of 5 stars Reviewed 12 February 2012 NEW

Since years now I am visiting Havana and, when possible, stay at The Mercure Sevilla Hotel. The staff is very friendly, the location is great and the rooms spacious. The pool area with the restaurant has sunshine till late afternoon and at the lobby bar there is almost every afternoon a life band playing. I am looking forward to my... More

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Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
14 February 2012

Thank you very much ! Your comment makes us happy and motivate us to improve our Service which we will offer to all new guests who will give us the opportunity to welcome them during their next vacations in our hotel. More

likewyse
Montreal
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 6 February 2012

Right off the Prado that divides Old Havana from Centro Havana. We walked all over Old Havana one day, and walked Centro another, no need to hire transportation. Also within walking distance of the Malecon/sea wall. Wonderful unheated (thank God) pool to cool off in upon return, not crowded. Snack bar beside the pool for a beer or mojito (staff... More

Was this review helpful? Yes
Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
7 February 2012

The hotel is about to conclude the proccess of renovation of his rooms included bathrooms. Since june 2011 all furniture have been renewed : rooms, restaurants and Lobby. At the same time we proceed to the hotel renovation, about to finish, we keep going training and preparing our staff in order to improve our quality standards of all our services.... More

Alicetas
Ontario
Senior Contributor
29 reviews
10 helpful votes
4 of 5 stars Reviewed 5 February 2012

Breakfast at the top floor dining room was beautiful. In the evenings with the shutters open and the live romantic music playing there is no place more wonderful. The staff service in the hotel is touch and go and the beds not the best. You are steps from the Modern Art Gallery and it is a quick walk to the... More

Was this review helpful? Yes
Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
7 February 2012

At the same time we proceed to the hotel renovation, about to finish, we keep going training and preparing our staff in order to improve our quality standards of all our services. In that way, we hope to reach the expectations of all our guests with the well knowed Caribbean Hospitality. More

john d
Barrow-in-Furness, United Kingdom
2 reviews
3 helpful votes
2 of 5 stars Reviewed 5 February 2012

Visited this hotel as a part of a package booked through solitair arriving on new years eve.I exspected a comfortable clean city centre hotel with views over the city. My room along with my fellow travellers had a view of a wall, the room had rather a musty smell and the fixtures and fittings rather dated, cracked toilet seat and... More

Was this review helpful? Yes
Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
7 February 2012

The hotel is about to conclude the proccess of renovation of his rooms included bathrooms. Since june 2011 all furniture have been renewed : rooms, restaurants and Lobby. At the same time we proceed to the hotel renovation, about to finish, we keep going training and preparing our staff in order to improve our quality standards of all our services.... More

Posted by an Accorhotels.com traveller
Sala, Sweden
1 review
2 of 5 stars Reviewed 28 January 2012

Superiom rooms really small and a old smell, special breakfast up on 9 floor, not så much selection of things to eat but wiew really nice. Close walk to main streets of old Havana but to expensiv to det quality the serve. No value for the money. Pool area ok, but staff really noisy and have different clothes. More

Was this review helpful? Yes
Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
1 February 2012

The hotel is about to conclude the proccess of renovation of his rooms included bathrooms. Since june 2011 all furniture have been renewed : rooms, restaurants and Lobby. More

John W
Birmingham, United Kingdom
2 reviews
13 helpful votes
1 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

Well, this is really not a place to stay. There are excellent small new hotels in old Havana, which are transformed former villas, do go there and not to this very ugly place which looks feels like a student dormitory of the 70ies without any maintenance work. And the receptionists: they deliberately give you a really bad room at low... More

Was this review helpful? Yes
Eric Peyre, Gerente at Hotel Mercure Sevilla Havane, responded to this review
1 February 2012

The hotel is about to conclude the proccess of renovation of his rooms included bathrooms. Since june 2011 all furniture have been renewed : rooms, restaurants and Lobby. More

FatBoyJimUK
Hampshire
Senior Contributor
37 reviews
28 helpful votes
4 of 5 stars Reviewed 24 January 2012

This is a beautiful building with a spacious colonial style lobby. It's located very close to Central Park and to the Museum of the revolution and is ideally placed for forays into Old Havana. Our room was comfortable and clean but overall we felt it didn't live up to expectations. We were given a twin room initially which was changed... More

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george e
Sheffield, United Kingdom
2 reviews
2 helpful votes
4 of 5 stars Reviewed 20 January 2012

3 nights in havana for: decent rooms and toilets, great hotel history,nice lobby bar, attentive staff, good breakfast buffet, convenient shopping arcade, great for old havana against : airconditioning not working inspite of complaints/ jineteras in lobby who seek your attention More

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Hotel Mercure Sevilla Havane Also Known As

  • Mercure Sevilla Havane
  • Mercure Hotel Havana
  • Havana Hotel Sevilla
  • Mercure Havana
  • Hotel Sevilla Havana
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)

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4.5 of 5 stars 565 reviews
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