We stayed at this hotel for six days from the 6th Feb, and i can say it was one of the most memorable experiences we've had in a long time. We had a room on the first floor(on the garden side of the hotel), overlooking one of the pools. The room was,clean,spacious,and plenty big enough for the two of us....
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This hotel has it all. Great amenities, awesome food, private beach, 2 huge swimming pools, a kids club and spa. Travelling with an 8 & 2 year old can be tricky, but the kids club was awesome, and the baby sitting service is ridiculously cheap, but the ladies speak fluent English and were great with the 2 year old.
Breakfast...
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Personally I don't particularly like the Nusa Dua area and this hotel is located here; why because its beached are protected by a reef and whilst the beaches are clean, the tides and lay of the land mean that you can have whole days with ankle deep water to swim in. However the Novotel Benoa is a gem, it has...
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Dear Guest,
thank you for your positive comments on our resort, I am pleased to see that you enjoyed your stay with us.
There are different views on our private beach - many of our guests come to this area because it is so calm and protected by a reef. Compared to the rough sea in Kuta or Seminyak area...
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This will be our third stay at Novotel benoa. The bungalow's are spacious even for 2 adults and 1 child. Right on the beach. Check in service was fantastic we got a 5 minute massage whilst checking in. The pool in the main area is a bit deep even for adults but the pool across the road is great for...
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Dear Guest,
thank you for your review and I am happy that I may share with my staff that you rate us as 'Best Bali hotel you have stayed in' :).
Thank you also for your comments on your spa visit and the treatments, these information help us to improve our services and i will take a close look at...
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Our first family holiday to Bali with three children 7, 5 and 1.
Kids club was great and the baby sitter was fantastic and gave us some needed time out.
All the staff were fantastic and very helpful and friendly. Wifi was good as an Accor member we received 60 minutes free. There is free wifi in the lobby anyway...
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Dear Guest,
thank you for your rating on tripadvisor and I am happy to see that you enjoyed most of our service and we may welcome you again in the future.
Thank you also for your comments on our breakfast and we have already taken the necessary action to improve our service also during peak time.
Please take my apology...
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What a magnificent Accor property. This property alone restored our faith in the Novotel brand. Check-in was smooth, our reservation correct. We even had a welcome massage! The family rooms are amazing value with 2 separate bedrooms, 2 bathrooms AND a separate lounge room. Our family of 5 sometimes finds it difficult to fit in for a week somewhere but...
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Our room had a constant smell of septic and cigarettes. Our entire group fell seriously ill perhaps from the ducted air conditioning which was ineffective in keeping our room cool. We asked for a bucket to our room and it never arrived. We asked for antiseptic to clean up a mess and we were given air freshener. We asked for...
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Dear Guest,
thank you for your comments on your recent stay with us and please take my apologies for the inconveniences you experienced. Obviously we were not up to our usual standards and I will look into each issue to offer better services in the future.
I am very concerned about the illness of your group but could it be...
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