High volume hotel with poor customer service. The rooms in the G wing need a renovation. Our room numbers fell off the door while we were there!
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- Hilton Phuket Arcadia Resort
- Hilton Phuket Arcadia Hotel
- Hilton Phuket
- Phuket Hilton

High volume hotel with poor customer service. The rooms in the G wing need a renovation. Our room numbers fell off the door while we were there!
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This place has it all. Beautiful pools, clean rooms, awesome ocean views, fantastic central quiet location and some of the best service I have ever experienced as an international traveller. My wife and I will return to this magical hotel again 1 day. Truely 6 stars!!!
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I visited Hilton Phuket only for 2 nights on my business trip last year and had a good time. I am so impressed with the friendly staff at Caffe Cino, too bad that I cannot remember her name but she remebers my favourite coffee "Hot Latte" - this is really made my day and I am sure for every coffee...
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I'm just commenting the food here, as the room was fine.
I found that the food in this hotel was very poor quality for the prices asked.
We had dinner in the italian restaurant where they have "all u can eat" options:
for the salad option, it's basically all u can eat of salad-tomato-cucumber with 5 different sauce.
for the...
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Dear Guest,
Thank you for posting your comments on TripAdvisor.
Your observations and opinions are appreciated, as they enable us to assess our offerings and identify areas of improvement.
I am disappointed to learn that your experience of our food and beverage offerings did not meet your expectations. We sincerely apologise for this shortfall. We have taken note of your...
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Stayed here for 8 days! Executive lounge on the 12th floor provided everything that you wanted; breakfast and evening happy hour and buffet!! Overlooking the sea and the sunsets were amazing! Restaurants were very pricey but the wonderful thing is you are 8 mins walking from the all the restaurants and shops! Perfect location, across the street is the beach!...
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Dear Guest,
We thank you very much for taking time in commenting on our property through TripAdvisor.
Most importantly, we are pleased to hear that you had a pleasant stay at Hilton Phuket Arcadia Resort & Spa and in particular that you liked our Panorama Lounge and its offerings. We are also glad to know that you enjoyed the view...
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The level of service is very high. We were greeted by very friendly staff. Our email request for an upgrade was noted when we arrived and we checked in without any hassel and were promptly escorted to our room. We also requested a late check out which was arranged.
We stayed in the Junior Suite Sea View with King Bed....
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Dear Guest,
Thank you for staying at Hilton Phuket Arcadia Resort & Spa and for taking the time to post this special review on TripAdvisor.
It is such a pleasure to read how much you enjoyed our services and facilities in particular the Junior Suite Sea View room that you stayed in. I am also thrilled to hear that you...
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We stayed at the Hilton Arcadia in Phuket on 29 Jan - 3 Feb 20012. It was a most pleasant stay and completely suited our needs -- quiet, clean, comfortable, and reasonably priced. It is possibly the nicest hotel in the area of Karon Beach (and perhaps beyond). The hotel resort comprises 5 or 6 separate large buildings dispersed within...
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Dear Guest,
Thank you very much for your kind comments. It is always encouraging to receive feedback, especially positive one’s such as your’s.
Whilst we continually work hard to satisfy our guests, it is always good for the team to hear that we have achieved this goal. We are really glad to read that you had a pleasant stay with...
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Very large complex, great service good variety of resturants, free bus into village, easy access to beach, very clean rooms.
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Dear Guest,
Thank you very much for staying at Hilton Phuket Arcadia Resort & Spa and taking time in commenting on our property through TripAdvisor.
We are pleased to hear that you enjoyed your overall stay at our hotel and that you liked the variety of our restaurants, the tram service, the hotel location, with easy access to the beach...
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Loved Hilton from the moment we arrived till we checked out, the staff were amazing.
we arrived before 10am on arrival day but instead of fobbing us off(our room wasn't ready) they allowed us to use all of the resort facilities till check in.
We stayed on the 11th floor sea view, huge balcony great renovated room.
The resort is...
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Dear Guest,
Thank you for staying at Hilton Phuket Arcadia Resort & Spa and for taking the time to post this special review on TripAdvisor.
It is such a pleasure to read how much you enjoyed your sea view room and our hotel facilities plus the surroundings including Karon Beach itself. It gives us great pleasure to know that you...
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Let's start with the positives. The resort is amazing in its size and ability for you to find a quiet spot to relax and enjoy the scenery. The gym, pools, and children's area were fantastic and especially great for families. Despite its larger campus, the hotel also offers a free shuttle to get you from place to place so you...
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Dear Guest,
Thank you very much for staying at Hilton Phuket Arcadia Resort & Spa and for posting your review on TripAdvisor.
It is always great for our staff to receive feedback from our guests so that we can improve and enhance one’s experience at our resort. It is even more pleasing to hear our guests enjoying their time with...
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