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Best Western Studley Castle Hotel

3.0 of 5
Castle Road, Studley B80 7AJ, England
Hotel amenities
3.5 of 5 stars 186 Reviews
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186 reviews from our community

What travellers say about this Speciality lodging
  • Best Western(8)
  • Very nice(5)
  • Room service(5)
  • Helpful and friendly(3)
  • Many people(3)
  • Open fire(3)
Traveller rating
    53
    54
    33
    32
    14
Only show reviews for Family (25) | Couples (96) | Business (24)
Date Rating
Leesa F
Redditch, United Kingdom
Reviewer
3 reviews
2 of 5 stars Reviewed 12 February 2012 NEW

My partner and I decided to go for the Valentines special night at Studley Castle, but only for the meal not overnight stay (thank goodness). We had the confirmation letter saying our table was booked for 7pm. We arrived about 5 mins before but no-one in reception knew where we were supposed to go or who was doing the meet... More

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Carol E
Windsor, United Kingdom
1 review
5 of 5 stars Reviewed 5 February 2012

We have just got home after spending a very comfortable night in this wonderful castle,our room was cosy and warm and it was magical, sitting in the beautiful lounge watching the snow falling down.The dining room is very impressive as well as the decoration,will definately return for another stay. More

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Wendy Parry, General Manager at Best Western Studley Castle Hotel, responded to this review
10 February 2012

Thank you for taking the time to put your lovely feedback on trip advisor. The Castle is indeed very magical with the snow. I am delighted you enjoyed your stay, and look forward to welcoming back in the future. If i can be of any assistance please do not hesitate to let me know. Kind regards Lady Wendy Parry, General... More

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Quirty
1 review
1 helpful vote
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I have recently taken on a contract with a large corporate company close to Studley Castle and have been staying at the Castle 2/3 nights a week. When I came to check in this week I was greeted by Lady Wendy Parry the General Manager. A little sceptical she asked me if we could have a chat, so I took... More

Was this review helpful? Yes
Wendy Parry, General Manager at Best Western Studley Castle Hotel, responded to this review
10 February 2012

Thank you for your wonderful feedback. We really do value your business here at the castle and anything we can do to assist you is our pleasure. We look forward to continuing our relationship here at the Castle with you. Kind regards Lady Wendy Parry, General Manager More

jacquie w
westbromwich
1 review
5 of 5 stars Reviewed 31 January 2012

my daughter arranged her married at studley castle which was to take place on 28/01/12. as soon as we knew we made a resorvation at the hotel. we then visited the hotel with my daughter and future son inlaw to view the rooms, my daughter was taken to room 6 and a very beautiful room it was too, as we... More

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Wendy Parry, General Manager at Best Western Studley Castle Hotel, responded to this review
10 February 2012

Thank you for your lovely and very exciting feed back on trip advisor. It is always very pleasing to read reviews such as these with all the excitement with them! If you book again to come and stay at the Castle would like to stay in room 10 please do not hesitate to let me know and i will do... More

Sarah C
Stratford-upon-Avon, United Kingdom
1 review
5 of 5 stars Reviewed 25 January 2012

I attended a private party here on Saturday evening and had a birlliant night. The room was decorated lovely and my friend told me that the staff at the hotel did it, so good job. We had a wonderful meal with pate and steak, the steak was goregous and cooked perfectly. All the staff were very helpful and friendly. My... More

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Amanda H
Redditch, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

In the lead up to our sales conference in November 2011, we found the staff to be extremeley helpful and accommodating in our requirements. With 40+ guests arriving at the same time the check in was dealt with very efficiently. Dinner was served in the lounge which is a beautiful setting with a lovely ambience. The food and service was... More

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Wendy Parry, General Manager at Best Western Studley Castle Hotel, responded to this review
20 January 2012

Thank you so much for taking the time to put your lovely comments on here. I am delighted you found the Castle outstanding and we look forward to welcoming you again. Lady Wendy Parry - General Manager More

steve123321
Worcester, United Kingdom
2 reviews
6 helpful votes
2 of 5 stars Reviewed 6 January 2012
6
people found this review helpful

This review is of the resturant not the hotel . We booked a private room for a fortieth birthday party , we had used the hotel for a sixtieth a couple of years ago and it was great . This time it was not , the food was poor and not nice to eat , worse yet it was not... More

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Wendy Parry, Guest Relations Manager at Best Western Studley Castle Hotel, responded to this review
10 January 2012

Thank you for taking the time to review the Hotel. I apologise that you and your guests did not enjoy the meal. After discussing this with the manager who worked that evening, I understand that there was a starter that was incorrect and that the Salmon you received was steaks rather than fillets, for this I am very sorry and... More

stuob
Grimsby, United Kingdom
Reviewer
5 reviews
6 helpful votes
2 of 5 stars Reviewed 2 January 2012
5
people found this review helpful

We stayed New years Eve, with another couple their room was twice the size of ours yet we paid the same price, after having a shower I went to get dry and found the towel was soiled with poo stains. We got up for breakfast at 9:30 as it was advertised and told it wasnt being served until 10 and... More

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Wendy Parry, Guest Relations Manager at Best Western Studley Castle Hotel, responded to this review
5 January 2012

Thank you for taking the time to review our hotel, your comments are very important to us. Unfortunately as trip advisor does not display guests names or details, I am unable to look at the bedroom you were allocated in comparison to the other couple’s bedroom who stayed with you. With the hotel being a castle built in 1833, I’m... More

Lisa G
California
Senior Reviewer
6 reviews
7 helpful votes
5 of 5 stars Reviewed 31 December 2011
2
people found this review helpful

My husband and I stayed at the Studley Castle for one night over Christmas and simply loved it. One of our favorite parts was driving onto the property -- you turn off of the main street in Studley and follow a narrow road along pastures of sheep before driving down a tree-lined lane to the front of the castle. It... More

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Wendy Parry, Guest Relations Manager at Best Western Studley Castle Hotel, responded to this review
5 January 2012

Thank you for taking the time to review our hotel and for the lovely comments you have made. We are always so pleased to hear when our customers have enjoyed their stay with us and hopefully we can welcome you back to our Castle again in the future. Many thanks More

is0med
Cardiff, United Kingdom
2 reviews
3 helpful votes
1 of 5 stars Reviewed 30 December 2011
3
people found this review helpful

I pre-booked here for a 3-6 month stay. and for the first few weeks I had to argue to get the room at the agreed price. Eventually they went ahead and charged me ten pounds a night extra regardless. I cancelled my stay due to the boiler being broken on at least two occasions leaving me without a shower, hot... More

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Wendy Parry, Front Office Manager at Best Western Studley Castle Hotel, responded to this review
5 January 2012

Thank you for your review. I can confirm that you were charged an additional £10 per evening because you wished to upgrade to a double bedroom for single occupancy. We take great pride in the cleanliness of our hotel and all bedrooms are cleaned and ready for use each day, none of the beds in the hotel are ‘soiled’ as... More

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