This review would have been somewhat different hadn't the events that happened after I checked out didn't unfold. It was my birthday weekend away and we headed to Canberra for 4 days. The stay was nice enough, rooms clean etc... but I left my leather jacket in the cupboard and didn't realise on returning to Melbourne I had left it...
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Dear zzzzzzzzzen,
Thanks for taking the time to post your comments online. It is great to know that you found your stay itself to be enjoyable and our rooms clean.
In relation to our lost-and-found procedure, all items left in rooms are logged and stored for a long period of time so that we may reunite possessions with their owners....
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Got a good online rate so was curious as to how this motel experience would pan out.
The Garden City is proximate to most attractions in Canberra. It is an unremarkable building set back on a service road. The road is not unduly busy so traffic noise isn't an issue.
Staff were okay. The dining looked fairly 'motel' generic in...
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Dear AussieHolidays,
Thanks for choosing to stay with us and for taking the time to post your feedback online.
I am glad to know that you enjoyed your stay and found our hotel to be great value, clean and quiet with comfortable beds. Your comments in relation to the design of the property have been noted and are valued.
We...
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We booked this hotel as a mystery deal with Wotif and were pleasantly surprised. We stayed one night during a recent trip to Canberra to see the Renaissance exhibition at the National Gallery. The room was clean, a decent size and included a flatbed TV screen and Iphone docking station. The bathroom was small but what you would expect -...
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Dear Ozjamboree,
Thankyou for taking the time to review your stay with us here at BEST WESTERN PLUS Garden City Hotel.
We appreciated your kind comments and we are very pleased to know that you enjoyed your stay with us.
Thanks again, and we look forward to welcoming you back to Garden City Hotel, Canberra, in the future.
Kind regards,...
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I was pleasantly surprised by the quality of the rooms and amenities. Excellent value for money. The staff are friendly and took the time to leave me a long voice message on my mobile explaining how to obtain my room card in the event I arrived after the Reception had closed. Would definitely stay here again. My room was nice...
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Dear AustinPowers2010,
Thanks for taking the time to review your stay with us here at BEST WESTERN Garden City on Tripadvisor.
It is fantastic to know that you enjoyed your time staying with us and found our value, rooms, cleanliness and service to be of such a high standard. Your comments are sincerely appreciated.
Thanks again and we hope to...
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Booked here for the weekend of the car show- Great deal compared to everything else in Canberra that weekend. This review is in keeping with the value for money for this stay.
Was a bit concerned after an experience with BW in Thailand- but took comfort in the tripadvisor reviews. Thanks fellow reviewers.
Hotel is located slightly out of the...
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Dear RickyB_DBN,
Thanks for taking the time to post your review on Tripadvisor.
We are glad to know that you found your stay with us to be great value. Our aim is to provide quality facilities and service at affordable prices.
It is very pleasing to know that you enjoyed your room and its recent refurbishment. As you mention, our...
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We stayed there for 1 night only on Boxing Day and were greeted with a free upgrade which was a nice surprise. The hotel staff were friendly and offered useful advice on the area. The room was nice and spacious and had the usual tea and coffee making facilities. The hotel is in a good location and an easy 5...
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Dear Henicat,
Thankyou for taking the time and effort to review your stay with us here at BEST WESTERN PLUS Garden City on Tripadvisor.
We value your feedback and are delighted to know that you enjoyed your upgrade, room and the service from our staff.
We look forward to welcoming you back to Garden City, Canberra on your next visit...
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We stayed overnight on a weekend and I was a bit surprised to find that there was no room service on the weekends.
A few of the other reviews have commented about the strange positioning of the toilet, I think the sink is too big for the spot. But what I really didn't like was the toilet paper dispenser that...
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Dear Ally1066,
Thanks for taking the time to write a review of your stay with us. Since your stay with us, we have begun trialling opening our restaurant (and room service) on Saturday evenings. As you will appreciate, Saturday evenings in Canberra are often quiet, but we hope that word will spread and that our Secret Garden Bar & Restaurant...
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We booked this hotel on wotif a few days before arriving, it had the cheapest rate out of all the websites. Check-in was fast and staff are friendly, all staff say hi to you when they walk past you in the corridors. The room was a decent size, we had a queen bed, two seater sofa, table, two chairs and...
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Dear Miss_V_Rose,
Thanks for taking the time to review your stay with us here at BEST WESTERN PLUS Garden City Hotel on Tripadvisor.
It is very pleasing to know that you enjoyed your stay with us and found that our rooms, cleanliness and service exceeded your expectations.
We appreciate our guests taking the time to provide feedback and look forward...
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There is absolutely nothing special about this hotel, it rather resembles a room in hospital than in a hotel. No ambience at all and I wonder what did they get their 4 stars for. The restaurant isn't open for dinner at weekends and public holidays. Its clean but everywhere there is a strong smell on washing liquids.air from ac is...
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Dear Ezhenie,
Thanks for taking the time to review your stay with us. Your feedback is valued and we appreciate your efforts in posting.
We have recently begun trialling opening our restaurant for dinner on Saturday evenings (as well as Mon-Fri).
I'm sorry to hear that you feel the air from your air conditioning unit was dirty. Each room has...
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We found Best Western Garden City well organised (for example, they called us on the day with instructions where to find our room key as the reception shuts at 10:30pm and we weren't there by 10pm) and the room was very clean. They even left a bag with clean towels at our door when we chose not to have our...
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Dear Hudbakanec,
Thanks for writing a review of your stay with us here online. We value your feedback and gladly take on board all advice.
It is very pleasing to read that you found our staff well organised and appreciated the efforts of our housekeeping staff. We will pass on your kind comments to our Executive Housekeeper and her team,...
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