Good, efficient and friendly check in service. Lovely looking golf course, clean room and even peacocks outside but building generally a bit tired with outrageously squeaky, clunky floors on the corridor I stayed on ( first floor) you could hear people banging from one end of the corridor to the the other like elephants! ( even small, light, considerate people...
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We stayed with friends in this hotel on a Friday night and were treated to some live swinging entertainment which made for a good atmosphere. The bar staff were friendly, we had snacks served at a table in the lounge - which were really tasty. The family room we had booked was huge with a large double bed and 2...
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Dear Mandy H
Thank you for your review. I am really pleased you appreciated many of the great things on offer at the hotel. We really do have something for everyone. The pool attendants are there for safety and I really hope they didn't spoil the fun too much. Next time you visit you might want to try tennis or...
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We enjoyed our stay here. We got excellent service and the food was fresh and of good quality. The room was of a good size and clean. The shower bathroom was super as well.
During my review for Mercure - Maidstone I raised a problem and very soon after I received a response which indicated that they had taken my...
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Dear JohnFT099
Thank you very much for your review. I was delighted you enjoyed your stay and found the food, service and cleanliness up to scratch. We have a new Brasserie menu at the end of May with some excellent new dishes to try too.
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While the location is perfect for a visit to Leeds Castle and the refurbished Spa & Leisure centre are well equipped, the hotel and dining facilities are poor :
- The front desk staff on check-in proposed several "complimentary" services, which were subsequently invoiced and visa-versa (and on check-out they refused to take them of the invoice) - Trainees were...
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Dear Guest
Thank you for your review. I am pleased you were happy with the leisure facilities and the location and very sorry that we failed to meet your expectations elsewhere on this occasion. I have noted all your comments and will work to remedy any shortcomings with the team. A new Brasserie menu is available from 21 May which...
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Have just returned from one night at The Mercure Maidstone Hotel. It seemed quite busy when we arrived, but the front desk staff were very well presented and polite and made the check-in very smooth. We were given a room on the 3rd Floor which was quite a hike and quite small, but the cleanliness was second to none and...
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Dear Guest
Thank you very much for your review and especially your comments about Chris Mortimer. Chris is the hotel Enchanson, our wine specialist & I am delighted he made such an impact on your visit. I have noted your other comments and look forward to welcoming you back. Dominic
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Havung just returned from a weekend tour to this hotel I must say how nice it was to see some of the same staff that were present during the Jarvis hotel days. The hotel offers such great value. Pleasant surroundings. Excellant staff and the Buffett food is superbe. And hope this may continue. Look forward to coming back with another...
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Dear Guest
Thank you for your review. I was delighted to read your comments & pleased you enjoyed your weekend. We look forward to welcoming you back in September.
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nice hotel, easy location and perfect position for visiting leeds castle. this hotel has just been taken over by the Mercure chain, it was formerly the Radisson group so therefore as you can imagine, there are refurbs going on but this didnt spoil our stay. the only moan really was that the room was small and there was barely any...
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Dear Loubuddy
Thank you for such a lovely review. I am delighted that your breakfast experience was so good and that the team really made such a positive impact on your visit. The change from Ramada to Mercure is bringing some great benefits and I hope we get the opportunity to welcome you back to see them soon. We do...
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My wife and I stayed at this hotel in April 2012. The hotel is set in lovely griounds overlooking a lake. There is also pitch & putt available to guests. We visited the hotel specifically for a leisure break weekend, to use the spa facilities. Unfortunately when we arrived, the jacuzzi was not working. The staff were very polite and...
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Dear Christopher
Thank you for your review, I am really pleased you enjoyed your visit and that you found the team polite and helpful. I am glad we managed to get the Jacuzzi repaired during your stay and apologise for the inconvenience. If you visit us again, you might get time to try a game of tennis or even book...
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Myself and my partner stayed here for two nights recently as part of an offer from Wahanda whereby bed, breakfast and dinner was included.
The food was lovely and it was very efficently served with only a little bit of queuing on the Sunday morning due to a wedding the night before and a large number of guests.
We used...
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Dear Madsslk
Thank you for your comprehensive review, I was really pleased you enjoyed your stay and found the hotel clean and the staff friendly and helpful.
Thank you for all your comments which I have carefully noted and will be looking into further. Free Wifi should be available in the public areas and meeting rooms, but not in bedrooms,...
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