Took my elderley mother for a week. Had a wonderful relaxing holiday. Very close to everything we needed. Lovely walks along the river front in the evenings. Couldn't fault it. Hope to go again.
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Dear 'HappyWanderer'
Thank you for your feedback about your stay. We loved having you with your Mum at our resort, and we look forward to seeing you and welcoming you back to stay. Thank you and Bula Cathy and team
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We are a family of 6 with 4 young children what a refreshing change a resort that actually cares about all it visitors.Cathy and Elizabeth and staff were more than helpful and caring nothing was to much for them, there local knowledge of the area made it a breeze to get to places.The Resort was spotless well maintained the pools...
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Dear Mr and Mrs 'M' and family
Thank you for staying with us. The lovely card you left has been read by the team and Back of House appreciated the 'left overs' very much! We loved havving you stay and Moondoggy's miss you all. Think of us when the girls wear their dyed skirts from the markets. Thank you for...
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After coming from a last resort on Surfers, this was nice and quiet, and low key. Fantastic for families and friends to go away on holiday. The main pool and BBQ area is wonderful, water is warm and the spas are great. There are other pools around the complex so the pool was never overcrowded. Very close to the main...
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Dear Mrs 'Janine C'
Thank you for the feedback - we appreciate that you stayed with us and appreciated the feedback about the pool and villa and we look forward to welcoming you again to stay. Bula Cathy
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My friends and I booked a trip to go here over Easter weekend. Due to various issues that came up we ended up needing to cancel. Instead of refunding our money, the lady I spoke to was condescending and rude. When I warned her that we would write them a bad review, she stated numerous reasons why I was wrong...
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Dear EH
Thank you for your feedback - I feel compelled to provide some facts to your review and advise any potential guests reading my reply that you tried to bully us into refunding you by threatening this review. Additionally we made an exception to our policy and did in fact make a part refund on your booking, detail as...
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We stayed at the Islander for 2 nights in March as part of an 8 night Queensland holiday. We stayed in a three bedroom unit, as there were six of us - my wife and I and our 6 and 9 year old girls, and a friend and her 9 year old daughter. The unit was 2 story with 2...
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Dear Mr 'Marky34'
We were excited to read that you enjoyed your stay and our resort. Your feedback was really detailed and we loved reading about what you enjoyed so thank you. If we can look after you another time please let us know and thank you for staying at our resort.
Bula Cathy
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Thoroughly enjoyed our stay here last year. In the heart of Noosaville, close to all restraunts and the noosa river. We stayed in a 2 bedroom unit which was lovely. Friendly staff and lots of fun things to do!
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Dear Ms 'Annie'
Thank you for the great feedback and importantly for staying with us
Bula Cathy and Team
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We are a family of 4 and we stayed here in late Jan 2012. Whilst the weather was not ideal (not the resort's fault), we nonetheless had a fantastic stay. The villas are roomy with all the facilities and the gardens/surrounds are beautiful. The lagoon pool is exceptional (kids loved it !!) and there are great undercover BBQ areas. its...
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Dear Mrs Pstas
We appreciate your review, and were very happy when your lost and found was 'found'. Thank you for staying with us and we hope to see you again soon. Bula Cathy
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We are regulars at the islander and can say our current stay from the 13 - 23 Jan was again the best. We often get the same unit no 43 and has always been clean and tidy. The staff are always welcoming and assist anyway they can. There is always heaps to do, weather you stay in the resort by...
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Dear Mr and Mrs 'Shot41'
Thank you for the review, Housekeeping and our team were happy to hear your feedback. Its our great delight to see you you each year and welcome you back as we love catching up with your family. Thank you for being our guests and we look forward to Jan 2013. Bula Cathy and team.
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This was a great resort , but it could have been a little bit better.The games room was like a sauna and could have had a air conditioner in it. The couch was a little bit uncomfortable and there were stains on the quilts. There are no spare pillows in the rooms. Overall we had a good holiday!
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Dear Mr and Mrs 'Mudsters', thank you for staying and we are pleased you enjoyed your stay. Sorry about the heat in the Games Room - I'll check we are opening windows daily, and appreciate the feedback about pillows - next stay call Reception as we are more than happy to provide an extra pillow or two to our guests...
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Believe it or not, I can tolerate two different types of ants on the wall. I can tolerate them on a few nights when they were in the bed when pulling back the sheets. I cannot tolerate stained bedding. I cannot believe they would supply a blanket that has cigarette burns and holes in it. Friends had bedspreads that had...
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Reviewed 2 June 2010
Dear 'Gypsy'
Thank you for your feedback, we agree this is not good enough. Our apologies, you are a regular guest with us and your feedback is always fair and helps us improve. Happy 2012 to you both and we hope to wellcome you in 2012. Bula Cathy
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