I'd rate the Sofitel as Nr.1 in Djerba, even above the Radisson, although there are a number of issues. The problem is: Djerba's unsophisticated low- and middle-class crowd and the Sofitel "luxury" brand simply don't mix well. Service standards are appallingly low. You can feel that the staff has heard complaints all too often. If you strike a relationship they... more

it's a beautiful hotel, and it even looks 5 star - but IT IS NOT 5 STAR. the service is 2 star at best. amongst other problems, the mini-bar staff is obsessed with getting into your room (regardless of the do not disturb sign) at 8:50AM to count what you drank from the non-functioning refrigerator. i can bore you with... more

Looking for a relaxing, sun break to recharge our batteries, we selected the 5-star Sofitel Palm Beach to make sure there were no hassles. The property itself is nice, with views over the pool to the beach. The complex is only 2 stories high, so it doesn't disrupt view or sun while lounging by the pool, but it means that... more

We went to Djerba on a lastminute.com deal. it was a disaster from start to finish. The only good aspect about this hotel was the beach. Superb for swimming and sunbathing. The room was horrible - the beds too hard and the pillows so old and yellow and uncomfortable. It is more a 3 star hotel than 4/5 star. It... more

I have to say that usually when I read these reviews, I am skeptical of all the ones that slam the property when some praise it. I found that the hotel itself was nice. The staff made an effort to find some sort of common language (I speak many, but they only seemed to know French, Arabic and a touch... more

Stay away from this hotel ! We stayed there for three nights in total. Staff are not friendly at all, rather rude ! Outside pool was empty, the day we were leaving, they started filling out the water ! If you are not a confident French speaker, don't even try staying at this hotel. Nice room but awful service. never... more

I stayed there for one week with my girlfriend just to relax. I'm someone very demanding about the quality of the hotels (check my hotels review) and I'm happy to tell you that this hotel is very nice. Situation is good, along the beech and near city center and not so far from the airport. The building is good looking... more

Updating my first review after a second one-week stay in dec. 2006. I still only have good things to say about the service and the food. Got a very pleasant room and found the bath towels in better shape than last year. The reason I'm writing is I was seriously disappointed by the spa. As the year before, I booked... more