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Shanzu-Paradise Beach Hotel


Hotel class 3.0 of 5
Matwapa, Shanzu, Kenya

Reviews you can trust

52% Do not recommend
3.0 of 5 stars 77 reviews
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4 of 5 stars
Mikolaj-and-Magda   2 contributions
Switzerland
6 Feb 2010 | Trip type: Couples
6
people found this review helpful

I'm giving this hotel a 4 note just because I feel the old reviews are a bit too harsh. In normal circumstances I would give it a 3. This is a very simple and budget place, probably between 2 and 3 stars. I booked the hotel as a part of a package holiday as it was a great deal (below... more

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4 of 5 stars
treetime62   6 contributions
treetime62
21 Jan 2010 | Trip type: Couples
5
people found this review helpful

I read all these reviews before I went and I was nt looking forward to going .When I arrived I was appalled by such reviews. what on earth are these people on about. All I can say is ignore all reviews before winter 2009 beacause this hotel realy must have got its act together and pulled its socks up........I remember... more

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1 of 5 stars
rafiki7   9 contributions
lincs
29 Nov 2009 | Trip type: Couples

After returning from Nairobi via Moi International Airport, we allocated' this 'hotel' by an ASC representative by mobile phone on arrival at the airport. No-one seemed to know where it was - even the taxi driver had to pull off the road to ask for instructions - and I had to contact the ASC representative for guidance. On arrival, no-one... more

Management response from
AfricanSafariClub, Customer Service

We apologise for the difficulties you encountered at the hotel, we are completing some significant restructuring within the Company and our staff, both in the UK and Mombasa, have been working extremely hard towards improving standards and the levels of service at all its hotels and operations in Kenya. We are pleased you enjoyed your 2 week holiday at our...

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3 of 5 stars
welshrower   1 contribution
wales
4 Jul 2009 | Trip type: Family
1
person found this review helpful

rooms clean but basic sadly bedding towels etc have seen there best days, staff loverly drinks very reasonable but limited choice, food good but chicken, beef or fish , same most meal times. loved safari loved monkeys beach etc but locals begging on beach spoilt trip they are below a line but soon learn your name as become a hugh... more

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2 of 5 stars
Tinytwin   2 contributions
Yorkshire
25 Jun 2008 | Trip type: Couples
4
people found this review helpful

I tend to agree with many of the comments made previously. I found the hotel staff to be warm, friendly and helpful. The surroundings were peaceful and quiet, perhaps because we arrived soon after the uprising in Mombasa, when many tourists had been put off. This is the kind of place where one would want to have a holiday that... more

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2 of 5 stars
SylviaHereford   4 contributions
Hereford
18 Jun 2008 | Trip type: Friends getaway
3
people found this review helpful

I agree with many of the other comments listed. The staff are friendly but the monkeys aren't! The menu is pretty similar every day and upgrading to Gourmet package is simply not worth it. The rooms are basic but humidity means that the bathroom smells damp and because of all the salt water the towels are a bit on the... more

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1 of 5 stars
brianYateley   10 contributions
yateley
11 Jun 2008 | Trip type: Couples
1
person found this review helpful

staff good but very poor hotel . same food most days some kind of curry and dry sponge for desert . monkeys a pain you cannot sit on the balcony and we got attacked by some when walking in the grounds and had to get help from the gardeners . the bathrooms and towels smelly . very body wanted a... more

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4 of 5 stars
ldn-foz   2 contributions
London
14 Apr 2008
9
people found this review helpful

I too was very worried when we booked this holiday especially after reading the reviews on here but when we got there it was a whole different story. Don't get me wrong if you are expecting European style 4* you are going to be disappointed but who goes on holiday to stay in a room? But if you want a... more

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1 of 5 stars
kenny17   4 contributions
scotland
3 Feb 2008 | Trip type: Couples
3
people found this review helpful

a sad hotel good staff but always begging more

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2 of 5 stars
LondonAnn   106 contributions
London, United Kingdom
27 Jan 2008 | Trip type: Solo travel
6
people found this review helpful

I filled myself with fear reading all the reviews about this hotel and at one point was considering cancelling!! Unfortunately the time I booked saw Kenya experiencing a few problems with civil unrest - we were not advised to leave the hotel - so spent 6 days confined to its grounds. One thing perplexed me (and frustrated me towards the... more

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Shanzu-Paradise Beach Hotel Also Known As

  • Shanzu Paradise Beach Hotel
Address: Matwapa, Shanzu, Kenya
Shanzu Hotels Shanzu-Paradise Beach Hotel
3.0/5.0
77
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