When I discovered that our client had booked us at NH Hotel, my first stop was here at Trip Advisor. Honestly, I was a bit nervous based on the reviews I initially read. The better than expected... Staff members were very kind, gracious, and accommodating. Wi-fi is free! They provided a code that worked on ALL of my devices for... More

Week-long stay for business, property picked by client. Obviously this hotel was very nice when new, but that's been some time ago. Lobby is worn (water feature is eating away the wall!) and furniture tired. The potted plants are often over watered so water pools before the farthest elevator, contributing to the musty smell. Check in took at least 15... More

I go often to Monterrey, and last week I decided to give it a try, because of it's location. I only could stand one night, my patience for poor service and bad installations is very short. I arrived at 7pm to do check in, and they tell me, my room is not ready, but that they would give me an... More

Another work week with lots of space and comfort. Room space was tremendous and felt just like at home. Great view as well of the Monterrey landscape surrounding the city. I truly recommend this hotel which also has great friendly service!

This time I stayed in a Jr Suite, the room is great, i had trouble with the wc cause it won't flush properly and the other problem I had was, that the water of the shower was in all the bathroom, it seems that they installed new floor and it was installed wrong, besides those two problems everything was ok

This is the first time I have stayed in this hotel. While I was hoping this would be an awesome place to stay, it's not. First they don't speak a lot of English at the front desk, at least at the time I was there. Once checked in the room is very modern and was clean. Some things to know:... More

Hotel is in a good location, yes it is inside a mall which would only come handy if you need some clothes or food during the day. I stayed once before on a business trip and had big trouble with the air conditioner which no one in the hotel cared about. Thought it was something isolated and then months later... More

located in San Pedro, right beside the mall and close to the nicest restaurants in Monterrey and overlooking the beautiful hills with spacious, clean rooms, you can't go wrong with this hotel. It's also easy to get to the airport, $290 MXP (taxi), and to other areas in monterrey. if you are up to for a hike, the "M" is... More

The hotel is beautiful, spaces are elegant and pretty, the rooms are huge and offer great space to be lounging about. The staff is not friendly at all. Food is also not that great. I did request a couple of things to be fixed in my room and they did it quickly and efficiently.