just arrived back from the panormaic hotel, very dissapointed with the room as we expected to stay in a so called refurbished room this certainly had no refurb, rooms were very small, and shabby, only place that had refurb was the reception , we found breakfast very poor and dinner was terrible, town was shabby we found one place to...
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The Mission that has characterized us for years is to try to understand our guests’ needs and expectations. In your case this was our only real mistake: not understanding your idea of holiday, so we apologize for it and we invite you to try one more time.
Concerning your disappointment about the room, I would like to remind you that...
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