Found the staff very unwelcoming. There was no heating control in the room, wich went from too hot to too cool. The balcony had cracks from the balcony door to the outside wall and a visible 1/8 inch drop in the height of the outside wall slabs. Toilet flush kept filling and flushing at the same time and was only... More

We stayed here September 2011 while on a coach tour in the area. Menu choice non existent! Room clean but who's idea of fun to install clear glass door on bathroom! You need to be good at whistling! Good pool well maintained. Room size varies but we had a good sized room. Staff friendly with the exception of poolman who... More

Have recently returned from a Treyn holiday which used this hotel. Facilities and rooms were ok but not 4 Star and the food definately need to try much harder. Like Shearings tours we were in a separate dining area, the food served was substandard, ie: cold spaghetti with tomato sauce, mangetout and cauliflower and not quite cooked battered turkey steak... More

splendours of switzerland was great tour and hotel was great we will return.good value for money and the senery was fantastic.train up the oberalp and mount tittlis was superb.our thanks go to the drivers for the way they looked after us and there coach.they are a credit to shearings More

recently went on shearings trip and stayed in this hotel. was worried because of some reviews i had read, hotel was lovely, meals were ok for price wwe payed especially when you looked at what it would cost to eat out in switzerland. obviousley you dont get best rooms on large bookings but we had a lovely mountain view and... More

we booked this hotel just by reading its web site. Upon arrival we found a lovely family hotel, comfortable rooms with a view to the lake,a big indoor swimming pool which was well used by our happy teenagers at 9 pm after a day-long trip in the mountains. The service was accompanied by smiles from the receptionist as well as... More

What a great hotel this is. We had a lovely room, with a balcony at the side of the hotel. The room was immaculately clean and having a separate bathroom area, out of view of the sleeping area was a real bonus. The staff were all friendly and attended to our every need. The meals were excellent. I don't think... More

The Pilatus Hotel which has a four star rating is a mix of old and new. An Aunt of mine stayed at the Pilatus some 50 years ago and still has very fond memories of her stay. There appears to be more new hotel than than old but they integrate very well. The staff were very friendly and helpful. We... More

Came on a Shearings coach tour and were very pleased with the hotel and its surroundings. The views from the dining room are stunning and there are plenty of areas within the hotel grounds to soak up the atmosphere. The staff are very helpful, friendly and flexible and we certainly felt that we were being well looked after. Switzerland at... More