Stayed for 1 night in October 2011. * Had no idea where about on the road the resort was located so had to slowly drive along the long road. * The service at check in was very short and sharp - not welcoming at all. No "enjoy your stay, let us know if you need anything." Reception staff did not... More

We booked a deluxe ocean view hotel room - not much of an ocean view on the 2nd floor, but the room was a nice size overlooking the pool area. The downfall of this great spot is the service at the pool side cafe - horrendous and most people I speak to say the same thing. Very unorganized, slow -... More

While the location & facilities are overall excellent, we had a tiny hotel style room (Room no:2203). This is one of the smallest rooms we've ever stayed in but at least it had a slight ocean view. However, I'm sure there are larger apartments that would be lovely. The tavern downstairs does well priced meals that are a yummy fulfilling... More

I had previously reviewed this resort in 2009, however felt that it no longer deserved the excellent rating I gave it back then. Most staff were friendly and welcoming; however I encountered one front office woman who was abrupt and unpleasant - not acceptable in a customer service role. The furniture in the apartments is starting to look worn and... More

We would normally go to Fiji for our annual Holiday but this year we thought we'd holiday closer to home as we have an 18 month old and a 6 year old and we didn't want a long flight. We were not disappointed. The Surfair is pretty much right on a spectacular stretch of beach which has surf lifeguards so... More

We stayed at Marcoola on Saturday night so we didnt have to drive up in the morning. The room was a Delux room and it cost $140 a night. Two big beds and a nice bathroom. There was no balcony but a nice big window that let lots of air in. I love fresh air! The beds were comfortable and... More

The units are owned by tight people who don't want to pay for repairs but want the returns of having people stay. I stayed for three days and no body cleaned our room, or changed the towels. Toilet paper was not on the holder or in the bathroom had to ask for some. AC unit broken and didn't work in... More

This place is a perfect demonstration of the saying 'you get what you pay for'. It is a pretty cheap hotel but it is also pretty awful. Staff have no interest in assisting in anyway, in fact, 2 staff stood and watched while I struggled to lift my bags into the lift. Speaking of the lifts, the lift shafts carry... More

My friend and I were booked into a 2 bed apartment floor 2 for 5weeks at Surfair in Marcoola. The apt was spacious well equipped and clean. The beds were comfortable, linen and towels changed regularly. Reception and restaurant staff were helpful, polite and went out of their way to make sure we had everything we needed. The lifts worked... More