The 'Phoenix' is well known among Tokyo expatriates as a weekend 'bolt hole' during ski season. Last weekend was my first experience, it won't be my last! From the website and subsequent check in process, everything is made easy at the Phoenix. We arrived at the local busstop (Hakuba Happo) and were greeted by Jeff who was cheerful, drove us... More

No lift - need to carry bags up two floors from basement Breakfast not served at 7 am , as advertised so don't plan to have an early breakfast especially if you have planned a day trip. No room service. Tea and coffee,shower liquid soap and bathroom amenities are not replenished. Recieved a little attitude when requested additional coffee and... More

We stayed in a 2 bedroom chalet at the Phoenix in January 2012 and could not fault it. The accommodation and amenities were first rate but for us what set it apart were the staff who went out of their way to ensure we had a good time (restaurant selections and bookings, various transfers to resorts , the bus terminal... More

It was our first time in Hakuba , and after our experience i wouldnt stay anywhere else in the future. The rooms were great, the food was fabulous and the staff were very cool down to earth people. The bar area was beautiful and the staff were good for a chat, and they even sell coopers which made my stay... More

We have traveled to Hakuba several times and were just blown away by our whole experience at the Phoenix Hotel - certainly the best we've stayed at in the area! The staff were all very friendly and helpful - organised our ski hire for us. There's a great bar to sit and relax at after coming in off the slopes.... More

Very professional and friendly staff. They can help organize all your outdoor activiities to give u a relaxing and stressfree stay. The restaurant has an outstanding wine list along with a very creative menu which incorporates alot of the local fare. Mimi 's bar is a great place to have those before and after dinner drinks..there is also an onsen... More

Having stayed in all 3 other hotels in Hakuba I found Phoenix hotel by far the nicest, most expat friendly and most accomodating. The restaurant serves quite the best food in Hakuba, with the cosy Mimi's bar adjacent we had 3 great nights without leaving the hotel. The staff were excellent in arranging ski trips to the other lifts in... More

Loved my stay in the Phoenix Hotel in Hakuba. Stayed in september for a benefit concert so no snow but was still amazing. The lakes nearby are amazing in summertime for a swim! Simple and comfortable with traditional elements. Nice onsen, tattoo friendly. Will definitely be back in the winter time for a ski! More

We were booked into a "Compact Western Style" room by our agent. It had no cupboards, drawers or shelves and there was insufficient room even for our cases unless we stacked them on top of each other. It was totally unacceptable and we were prepared to walk out and lose our payment. To their credit they did relocate us to... More