Just returned from an enjoyable 2 night all inclusive break booked through Hotelshop UK. Paid £208 for myself and my wife for 2 nights bed breakfast, 2 course evening meal and free drinks from 7-11pm each night. Executive room upgrade given. Lunch was also included though we only took this on the first day as out and about on the... More

Booked through our Tesco clubcard. Just as well. The place was shabby and the service was awful. They treated us with suspicion when we arrived. One of the cleaners left the door to slam shut on me as I carried my bags through. The place was shabby and down at heel. The pool had tiles falling off, the steam room... More

We liked the location of this hotel which is why we chose it - it was a voucher for birthday present. But we felt the hotel could be improved in a few ways. The quiet room we had asked for was at the back of the hotel, but next to the heating system for the leisure centre. The next room... More

Had 2 night stay given as a Christmas present and stayed 28-30th April. Friendly and quick check in the room was clean and warm with tea and coffee facilities. overall we were satisfied with the hotel and food-breakfast was especially good and varied in choice with the 2 staff members really on the ball( they should perhaps train the restaurant... More

stayed at this hotel in 2012 it was my first coach holiday and it was brilliant. the hotel although a bit out of the way, was good. the food was excellant and the room l was given was nice. the staff at this hotel were friendly and nothing was too much trouble for them. the holiday itself took in a... More

We chose this hotel for its positon between Chester and Liverpool, intending to use it as a base for visiting both cities. On arrival we were greeted by 2 very friendly receptionists and were very speedily checked in. The room was spacious and very clean with tea/coffee making facilities, wide screen TV and good sized bathroom. After a walk into... More

Stayed here weekend of April 19-22,we have stayed here before and returned again as we enjoyed our last stay. Although we really only use the hotel as a base we still use the facilities while there and have breakfast at the hotel.The staff are a credit to the hotel and the breakfast caters for all needs and was thoroughly enjoyable... More

good standard 3 star hotel clean friendly staff food good .liked all inclusive option.good position LIVERPOOL CHESTER and CHESHIRE OAKS outlet village .nice gym and pool unfortunately steam room not working.

This is a bulk standard Mercure 3 star hotel. Clean and tidy with very pleasant staff who seem to do everything between them and always seem to be on duty. We had an upgrade to an executive room -- more space. The Hotel was very warm and bedrooms were a little too warm but you can adjust the heat yourself.... More