We ae a couple in and just returned from a 2 night stay at this hotel. Hotel is very clean. Reception staff very helpfull. Our room(420) and bathroom was very clean, the only fault that i had with the room was that it was very hot during the night (we had turned the radiators off).Had breakfast on both mornings which... More

We went last week late January to use a spa gift token for had for our wedding and thought we would book a nights stay to incorporate this all together. Unfortunately the spa was fully booked so we didn't actually use our tokens however the staff at the hotel were fab and have promised to send us some of their... More

we have just come back from 1 night here and thank god it was only 1 night if it wasnt for the awful snow we would of turned round and come back home.The hotel is supposed to be 4 star i would struggle giving it a 1 star. the room was small, shabby and scruffy the curtains were all wripped... More

Although we arrived at midnight after the musical at west end, the staff are still very helpful.The room are clean and tidy, with a warm tube for towel!The breakfast are good and staff are friendly. More

A useful location with very helpful staff, especially in the restaurant, the food in which is much better than we expected and the chefs CAN boil eggs properly - an even bigger surprise. Everything else was about as it should have been apart from the rooms, which were at best 'tired' and at worst sub-standard. Cracked tiles on the walls... More

I stayed here for a few nights while working in Cheltenham and found it just-about adequate for business purposes, albeit with one or two major problems. The first - which I found barely credible, as did others to whom I decribed the experience - was that the bedside table featured an A4-sized plastic display stand advertising - complete with explicit... More

we only stayed 1 night but the room was very clean,tidy and comfortable the breakfast was realy good everything you could want the only slight critisism could be the prices in the bar,but we expected that but £17 for 2 pints,1 glass of rose`and a cup of coffee is a bit steep More

The staff from the receptionist to the waiting staff were really friendly. They answered questions about the local area and were keen to improve our stay. The view during breakfast was lovely as well as the soft salsa music. I hate getting out of bed and literally just made it to breakfast both mornings but they still kept it open... More

Just returned home from a two night new years experience as a group of 8. Arriving in couples separately we all enjoyed a very warm welcome even through reception was very busy. The restaurant staff were very friendly and the food was of an above average standard, only negative was on new years day, the waiting staff were slow taking... More