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Hilton Tokyo

4.5 of 5
6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
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Hilton Tokyo
Ranked #4 of 68 hotels in Shinjuku
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1,034 reviews from our community

Traveller rating
    445
    437
    107
    28
    17
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Families
215
 
Couples
264
 
Solo
141
 
Business
282
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 May 2013 NEW

My wife and I stayed here during my business trip to Tokyo and we were not disappointed. The Hilton Tokyo is an amazing place, especially if you hold Diamond status or are staying on the executive floor. The rooms were typical - perfectly appointed and very quiet but what really made me happy and will make us stay here next... More

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Winchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We stayed for 3 nights at this Hilton, we had a nice room with a good view on the 25th floor, spotlessly clean and very comfy bed and pillows. Personally if in Tokyo again we would probably stay in a different area to have more life around in the evenings however this hotel was very close to the main station... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
22 May 2013

Dear Guest, Thank you for your review of our hotel. My team and I thank you for choosing to stay with us and we appreciate the time taken to share your experience on tripadvisor. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More

West Midlands
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

This is the fourth time I have stayed at this hotel and it is still as good as the first time I stayed. Even though the hotel was very busy (I always stay during Golden week), the staff always run a very slick operation. The only gripe I have is that as the hotel is being refurbished half of the... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
22 May 2013

Dear guest, It is so wonderful to know we are consistently meeting your expectations and that you always enjoy staying with us. We do however apologize for any delays experienced due to the elevator replacement which is essential work. During this process four of the 6 elevators are operating at all times and as the system operates in pairs we... More

UK
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

A little impersonal but pretty much what you expect from a large hotel. Rooms perfectly adequate, make sure you specify smoking or not. Allow 90 mins to get from Narita airport, use the limo bus for Y3k rather than taxi for Y24k. Seemed central to get around the area.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
22 May 2013

Dear guest, Thank you for your review and we are glad you enjoyed your stay with us. My team and I look forward to welcoming you back. Sincerely Mr Jamie A Mead General Manager Hilton Tokyo More

Phoenix, Arizona, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

I love the idea of this hotel, it is big and wonderful. Now the rooms are a little small, but a good size for Tokyo. I have stayed here three times, all on the club floors. If you can purchase a room with club access, you must do so. The value of the food that the club provides is amazing.... More

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
22 May 2013

Dear Guest, To be characterized as a 'great hotel' is appreciated and thank you for sharing your experience on this forum. Rooms at the Hilton Tokyo are of varied sizes across all room categories due to the unique 'S' shape of the tower. Rooms in order of size are - king followed by twin and queen with the exception of... More

Canberra, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 16 May 2013

This hotel lacked the service and quality I have come to expect from Hilton hotels. It was the first time as a Gold Hilton Honors member I have ever been downgraded. Book a king bed room get a small queen bed, lucky us. I also preferred the areas surrounding Ginza to the Shinjuku Area.

Was this review helpful? Yes 2
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, I am concerned to hear of your experience and assure you this is not the regular standard of this hotel. In order to investigate your experience fully and to respond to you please email your reservation name and dates of stay to jamie.mead@hilton.com. If we have not delivered what was booked we will review your stay and take... More

Hilton Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013

Yet again, the Hilton Tokyo in Shinjuku proved a fantastic place to stay during a work visit. The Executive Lounge provides a second-to-none service; the hotel fitness centre is terrific (though the pool isn't quite long enough for my liking - but you can't have everything) ; the internet connection is great, and the staff extremely friendly and helpful throughout... More

Was this review helpful? Yes 1

Review collected in partnership with Hilton Hotels & Resorts

GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
21 May 2013

Dear Guest, I am so pleased to hear that we provide exactly what you require when in Tokyo and in particular that you enjoy our Executive Lounge, Gym and Internet . My team and I appreciate your loyalty and look forward to welcoming you back. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More

2 reviews
4 of 5 stars Reviewed 15 May 2013

This is my second visit within three months and needless to say the service at the Hilton Tokyo is absolutely first class. I arrived this morning via overnight flight and although I had requested for early check-in, I knew it will be really a blessing if i get a room at 8:45 am in the morning. The lady at the... More

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GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, Thank you for your great review and we appreciate that you have shared your experience on this forum. My team loves to hear from our guests and to know that our guests have enjoyed our product and service. Sincerely Mr Jamie A. Mead General Manager Hilton Tokyo More

Copenhagen, Denmark
Top Contributor
80 reviews 80 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 15 May 2013 via mobile

As this was my first trip to Japan I was not sure what to expect and what not to expect from a Hilton Brand hotel. The room was OK (34th floor), the check-in at the Executive Lounge was also smooth and we got a room despite our early arrival at 11am. I was however a bit surprised to find such... More

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, Thank you for your feedback. Hilton Tokyo is a very popular hotel and on occasion this can result in our lounge and fitness centre experiencing peaks in demand. Our Fitness Centre is however over 2000m2 of space including main gym (30 cardio machines and resistance equipment), poolside gym, studio, stretching room, spa/sauna, lap pool/sun deck and tennis courts... More

Bangsaen
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2013

I had booked a King executive room. As a HH Honor gold member I asked for an up grading and got a suite room on 14 floor. Everything was perfect and the happy hours in the executive lounge after 1800 were very nice. The whole floor was new renovated and very fresh.

Was this review helpful? Yes 1
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review
16 May 2013

Dear Guest, Thank you for your wonderful review and we sincerely appreciate your review of our new room product. The feedback has been very positive and we are very excited to be extending this new Deluxe and Executive guestroom and suite product to over 600 rooms in 2014. We look forward to welcoming you back and appreciate that you chose... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Executive Lounge(51)
  • Shuttle buses(36)
  • Very nice(17)
  • Train station(12)
  • Junior suite(4)
  • Very good(4)
  • Fitness center(3)
  • Airport limousine(3)

Additional Information about Hilton Tokyo

Address: 6-6-2 Nishishinjuku, Shinjuku, Tokyo Prefecture 160-0023, Japan
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Shinjuku
#2 Luxury Hotels in Shinjuku
#3 Family Hotels in Shinjuku
Price range (per night): ₹ 10,275 - 23,660
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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Hilton Tokyo
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