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Best Western Shinjuku Astina Hotel Tokyo

3.5 of 5
1-2-9 Kabukicho, Shinjuku, Tokyo Prefecture 160-0021, Japan
Hotel amenities
Ranked #5 of 67 hotels in Shinjuku
4.5 of 5 stars 338 Reviews
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338 reviews from our community

What travellers say about this hotel
  • Red light(17)
  • Very clean(13)
  • Great location(11)
  • Golden Gai(11)
  • Rooms are small(10)
  • Lawson Convenience Store(8)
  • East Exit(7)
  • Good value(6)
  • Would highly recommend(5)
  • Free internet(5)
Traveller rating
    151
    153
    28
    5
    1
Only show reviews for Family (23) | Couples (153) | Business (38)
Date Rating
Alandhk
Santiago, Chile
Senior Reviewer
9 reviews
7 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

We recently stayed in this hotel and it was a regular experience; nothing out of the ordinary. However, we disliked the response we received when requesting a late check out. The front desk staff requested a steep price for checking out at 2 PM (I belive it was close to half of the price we paid per night!). We thought... More

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squishy_9
canberra, australia
Senior Contributor
25 reviews
11 helpful votes
4 of 5 stars Reviewed 8 February 2012

As mentioned, the rooms are TINY, but it's what you get in Tokyo, they are immaculately clean and well stocked with supplies. The rooms are modern and there was free high speed internet. The hotel also had laundry facilities for about 500Yen. The breakfast buffet is a little bit boring and isn't changed much say to day, but wasn't an... More

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ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012

Ms squishy_9, Thank you very much for taking your time to comment on your recent stay with us. We are greatful of your wonderful comments. For use of the intenet, we have rental PC (chargeable at 1,000 yen / day) and a free computure area on the 3rd floor. Our laundry machines are on the 7th floor (300 yen) in... More

SirNicholasP
2 reviews
1 helpful vote
5 of 5 stars Reviewed 8 February 2012

Stayed at this hotel for 12 nights in a single room. A very good size room for Tokyo. Also a reasonable room rate! Was happy to find haning space and a shelf above it for clothes storage. Having stayed at a couple of hotels in tokyo before, this was a luxury li hadnt previously had. Room had a sweet little... More

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ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012

Dear SirNicholasP, Thank you very much for taking your time to comment on your recent stay with us. It is a pleasure to hear that you were satisfied throughout your stay. As for the 500 yen voucher instead of the make-up service, this service is only for guests who have mentioned to the reception staff that they won't be needing... More

KittenCatten
Sydney, Australia
Reviewer
4 reviews
4 of 5 stars Reviewed 6 February 2012

Absolutely amazing location, right near the Golden Gai. The free buffet was pretty useless, but maybe that's because we are vegetarian and therefore had not much at all to choose from. Meat eaters might find the buffet better. Still, can't complain with free food. Rooms are tiny but cute, and I was really comfortable. The toilets, as in most of... More

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ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012

Dear KittenCatten, Thank you very much for taking your time to complete the comment on your recent stay with us. It is a pleasure to hear that you enjoyed your stay in Tokyo. I regret that we were not able to deliver you with a satisfying breakfast. I will raise this as a discussion for any movement that can be... More

NorthernLizzie
Singapore
Senior Contributor
24 reviews
16 helpful votes
4 of 5 stars Reviewed 6 February 2012

We stayed here for 4 nights in January, on our first ever trip to Japan. The location is excellent, in the heart of Shinjuku. It provides a great opportunity to explore the local area, especially at night when it comes alive with bars, restaurants and girls shows! The hotel is about 8-10 minutes walk from the train station, allowing access... More

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ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
10 February 2012

Ms NorthernLizzie, Thank you very much for taking your time to comment on your recent stay with us. We are thankful of your wonderful comments and I will pass this on to my colleagues for inspiration for even better service in the future. As for the wi-fi in the rooms, unfortunately, we have not arranged them in the rooms yet.... More

Aussie_Flyer_dotnet
Melbourne, Australia
Senior Reviewer
8 reviews
4 helpful votes
4 of 5 stars Reviewed 1 February 2012

Love the hotel's location in the heart of Shinjuku. Just a 5 or 8 minute walk to JR Shinjuku station. Loads of restaurants nearby including your Burger King and KFC. Rooms are on the small side but still quite reasonable for Tokyo. Very modern design and good front desk staff. Free internet is available in the rooms but ONLY by... More

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Melb2day
Contributor
14 reviews
3 helpful votes
5 of 5 stars Reviewed 31 January 2012

We had a double room, which was small but considering, including breakfast i paid $150 per night it was excellent value. It's right near some great department stores and 220m from the train station. The red light district didn't bother us. The rooms were clean and recently renovated. Breakfast was good considering it was 'included' but don't pay extra for... More

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ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
4 February 2012

Dear Melb2day Thank you for taking your time to complete the comment about your recent stay with us. It is a pleasure to hear that you enjoyed your stay with us. I will pass this on to my collegues for them to be able to deliver an even better service to our guests. Our hotel is still new and will... More

Vivi2009
Singapore
Contributor
16 reviews
7 helpful votes
3 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

The location of the hotel is not sleazy althought it is in the red light district.Room is pretty standard on the smaller side, condition is new.Strange that as a hotel frequent by tourist there is no english channel and free wi-fi althought there is 1 PC for use in the lobby. The location of the hotel is not very near... More

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ASTINA20080323, お客様担当マネージャー at Best Western Shinjuku Astina Hotel Tokyo, responded to this review
4 February 2012

Ms Vivi2009 Thank you very much for taking your time to complete the comment of our hotel. As for the wi-fi which is only available in the lobby area at the moment, our staffs are considering putiing them in in every room. We appreciate your recommendation regarding the taxi on the way to our hotel. It will be a 7-8... More

MissSian
London
Senior Reviewer
7 reviews
4 helpful votes
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

I stayed here for two nights and found it to be clean, modern and overall a great hotel experience. My room was big with a really huge bathroom, the hotel provided two free bottles of water, slippers, pyjamas, towels, a hairdryer, shoe-shining items and lots of toiletries. The breakfast buffet was good (mixture of traditional Japanese food like miso as... More

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Crrabb
Singapore, Singapore
Senior Reviewer
8 reviews
5 helpful votes
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

Stayed at best western hotel at Tokyo Shinjuku area for 6 nights, standard double room. Location is superb as it is surrounded by all the eateries, night life and shopping centers in Shinjuku. We did pass by some night clubs with staff standing outside and looking for business, but I think it is fine as they won't harass you if... More

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Best Western Shinjuku Astina Hotel Tokyo Also Known As

  • Best Western Shinjuku
  • Shinjuku Best Western
Address: 1-2-9 Kabukicho, Shinjuku, Tokyo Prefecture 160-0021, Japan

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Best Western Shinjuku Astina Hotel Tokyo
Show the lowest price for this hotel* (from our partners)
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