Friendly, efficient, helpful and professional staff. They responded rapidly to my emails and gave me great directions on how to easily find the hotel. The facilities were great and I loved my quiet, ensuite room which was immaculately clean. Location was excellent and close to Shibuya train station and very great diversity of restaurants. Right opposite the hotel is a... More

We visit Japan very often, and always stay with this hotel chain - very convenient locations, reasonable price, and very clean. Great service too. Nothing is too much trouble. My husband is a native speaker, which probably helps. Highly recommend to foreigners.

I'm a traveling musician and was staying there on a short tour. The rooms are like little studio apartments with a mini kitchen and washing/dryer machine. Showers are excellent, water pressure is epic. It's always booked because for the value, you can't beat it in Shibuya. Awesome!

My room was more of a serviced studio apartment than a hotel. The bedding was not changed every day. The room had a washing machine with a drier and English instructions can be obtained at the reception. I used this quite a lot since I was jogging around and it was raining a lot. The hotel is just a short... More

I recently stayed here for 4 nights on a work trip. I basically used the room only to sleep, and I found it quite convenient and relaxing to stay here. It's off the beaten track in shibuya so it is nice and quiet. The room is self-sustaining and not too small. The bed was comfy, and there was free green... More

I stayed at the one located close to the JR station. I arrived at 2.00pm and was advised that check-in was not until 3pm, so I waited in the lobby until 3pm as I had no where to go and had 2 large suitcases with me. I was able to use the free wifi in this time. I then asked... More

There are two Tokyu Stay's in Shibuya and this one is the renovated one. Some of the negative reviews here are simply due to wrong expectations. This is a business hotel, so if yo are vacationing with a girl/boyfriend, romance is pretty far from this place. Actually, in a way it's not, because a few blocks from the hotel, there's... More

I asked my Japanese colleague what he thought of the rooms here, and he said they were spacious, so I suspect my norms are culturally quite different from those here. Still I had trouble opening my suitcase without tripping on it while hanging a few items. The upside is that the room is well equipped with fridge, microwave, dishes, a... More

This hotel has a good location-handy for Shibuya railway station and some great local bars and restaurants. However the rooms are small and bleak, they do not get cleaned daily and the staff are disinterested to the point of unhelpful. Into the bargain there is only wifi in the lobby! though there is a hob in the room the hotel... More