Beautiful place, atmosphere and PEOPLE!!! What a service! Enjoyed every second in it. Everybody was so helpful. Jerome was very professional, accurate, calm, understanding, great guy. Japanese people are the sweetiest, a real pleasure to visit Tokyo.

Very much a business hotel - but I was surprised how small my room and bathroom were, even for a japanese hotel. the "corridor" to the bathroom was really narrow and if you left the wardrobe doors even ajar you couldn't get out of the entrance door! The room itself was comfortable and I slept very well during my stay.... More

Our group of 25 arrived by bus and they had our group reservation all ready....we only needed to pick up the envelopes with our names on it and off we go, no lining up, no hassles. Rooms nice and spotlessly clean, nice scent throughout the hotel. 36th floor bar is nice. Outdoor pool wasn't open in May even though it... More

We were lucky enough to spend about 7 days at this property. Location is pretty awesome. Everything about our stay was great. Check in was super easy. Rooms and key packets were ready as we arrived from the airport. A nice way to start after you have traveled for about 20 hours. Directly up to the room and away we... More

The hotel reminded me of an old horse or mule that has worked hard and now after years of loyal service needs retirement badly. Putting aside that the hotel is not attractive, rooms so-so, and the food average, one must however acknowledge that the concierge service is excellent. Each staff member gave great advice.

Stayed here for Business ,the room,staff and location were great. The location is good for exploring all the lane and ways around the hotel, which seem to have an abundance of small bars and restaraunts. Keep an eye out for Russell (the assistant guest relation manager) very helpfull guy, you wont miss him as he is about 7ft tall.

Room interiors were fine, bathroom fittings were really untidy and not up to the mark for a luxury hotel. Food is ok nothing too exciting. And it is quite expensive. I stayed here in the month of April for 3 days. It was some holiday time in Japan and they were overbooked. I asked them to extend my stay but... More

What a fabulous hotel. Outstanding Service, friendly multi-lingual staff . Very western friendly. Great restaurants and lounges with lots of variety This hotel immaculate and beautiful. My rate did include breakfast and wifi. I would recommend being a IHG Priority Club Rewards Member.

My friends and I arrived at the buffet at 6pm. The server told us the restaurant was full. They could not take any people. There were plenty of empty tables at the restaurant. When we cam e back to the hotel at 7:30pm. The buffet place was 70% empty. The server was very discriminant. The hotel front dest was not... More