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| Hotel | INR* | Distance | Rating |
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| Princess Garden | ₨7206 | 0.3 mi 0.6 km |
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| restaurant | Distance | Rating |
|---|---|---|
| The Terrace | 0.0 mi 0.0 km |
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| Joel Robuchon | 0.1 mi 0.1 km |
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| Chez Tomo | 0.6 mi 0.9 km |
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| Thing to Do | Distance | Rating |
|---|---|---|
| Ebisu Garden Place | 0.1 mi 0.2 km |
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| Tokyo Metropolitan Museum of Photography | 0.1 mi 0.2 km |
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| Beer Museum Yebisu | 0.1 mi 0.2 km |
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| Title | Source |
|---|---|
| “The Westin Tokyo” | Wcities.com |
| “Westin Tokyo” | Frommer's |
| “Westin Tokyo” | Fodors.com |
| Title | Source |
|---|---|
| “The Westin Tokyo” | Expedia.com |
| “Westin Tokyo” | Fodors.com |
Been to The Westin Tokyo? Share your experiences!
My friend and I stayed here last year and we were both unhappy with it. He booked it before he came to Japan because he belongs to the Starwoods Hotel group and gets executive club privileges. That really did not seem to matter at the Westin Tokyo. He was treated poorly by the staff at the desk on our 2nd... more
Greetings from the Westin Tokyo. Thank you for sharing your experience with us and may we wholeheartedly apologize for the less than satisfactory experience. We had truly wished to hear and resolve an experience below par whilst during your stay, as we strive to have our guests leaving feeling refreshed and renewed; we are devastated that we have not succeeded...
We stayed at the Westin for 8 nights and it well exceeded our expectations. Check in went off without a hitch and all the hotel facilities were explained to us by the friendly concierge members, all who speak excellent english. The room was spacious and modern, which came as a relief coming off a less than impressive stay at a... more
Thank you for taking the time to place your gracious response. We feel gratified when we receive words of encouragement that allows us to reflect even more of how better to personally service our cherished guests. We are especially proud of Ryutenmon having it been recognized by the gourmet Michelin Guide Tokyo 2010. May we sincerely apologize for your experience...
I think everyone reading this knows what to expect when you stay at The Westin - the rooms are fabulous, you have all the creature comforts you'd expect, world-class dining and excellent customer service. I won't dwell on those because The Westin Tokyo lives up to or surpasses every single one of those assumptions. The location of the hotel is... more
With much gratitude, it is a delight to hear of pleasant experiences from devoted guests. Understanding language obstacles when on international travel, we make it our duty to specially attend to our international guests with personal instinctive service. May we apologize for the inconvenience regarding internet charges. Your voice will be noted to management. Thank you for spending your precious...
Westin Restaurant has the poorest management policies. They force all customers to choose when to dine (only 5:00pm-6:45pm or 7:00pm-9:00pm) because they say it is inconvenient for their timed-service routines to have customers show up at other times. They obviously demand that customer's stomachs conform to their hotel's policies. They are only willing to service customers dinner, when it is... more
We thank you for taking the time to post your review and are deeply upset that we have been unable to meet your expectations. Please allow us to make amends for the service you experienced at the All Day Dining restaurant. At the Westin Tokyo we truly strive to have our guests leaving feeling refreshed and renewed and are devastated...
My best friend and I stayed at this gorgeous property for 5 nights and experienced great hotel staff, beautiful rooms, and amenities. Check-in after a 13 hour flight was painless and efficient. We were given a beautiful and enormous room (450 sq feet) room looking out onto Tokyo Tower with an immense bathroom with an amazing shower and bath tub.... more
Thank you for your gracious comments. We feel greatly gratified when we read reviews from our cherished guests. The Westin, Tokyo considers many forms of “service”, whether it may be maintaining room condition to personal and instinctive service from our staff. We believe “service” is not carried out of obligation, but from the very essence of empathy and kind thought....
I just came back from my trip to Tokyo, during which I stayed in Westin. This hotel is located across from Ebisu Garden Place and Tokyo photography museum, which deserves to be tourist attractions in their own right. In order to take subway (taxi is quite expensive in Tokyo), you will have to cross this giant mall featuring mid to... more
Warm greetings from the Westin, Tokyo. Thank you for your stay with us and taking the time to share your experiences. We are delighted to hear you found our location to be a respite in the city and our services fulfilling and professional. We truly hope you had wonderful family reunion, as we anxiously wait for your return.
I am very excited about our first trip to Japan. It is a transit to Canada but we decided to stop over at Tokyo for 10 days instead of a direct flight of 23hours to Vancouver from KL. Been planning for this trip since August 09 and read a lot of review about hotels in Tokyo. I decided to stay... more
In writing on behalf of Seki, may we, from the Westin Tokyo thank you very much for your kind comments. Your words are very encouraging as we take to heart each and every comment we receive from guests to make serious improvements in our excellence in service. Whether it may be on the grounds of the hotel or not, personally...
My parents are about to check out of the Westin Tokyo after a two-week stay; after spending a lot of time with them there myself, our overall impression is one of disappointment at the level of customer service. There are two problems which the Westin needs to address: 1) Poor front desk service / communication ability 2) Inability of guests... more
We thank you for your honest entry and reply. We are with deep regret for the undeserved experience upon your stay with us. The inconvenience experienced is not what any guests staying at the Westin, Tokyo should have to go through and we have behaved below par. We have taken your words into serious account and hope to make amends...
As a regular traveller particularly in Asia I have never stayed in a Westin Hotel before and this maybe because I know little about the brand and have never considered them to be a luxury hotel group. I can say this was my first experience of the brand and most likely my last. On arrival, it was very much a... more
Warm greetings from The Westin Tokyo. Our staff disappoints you with poor service, and I feel sorry things. Your report is reported to the responsible person who manages a hotel. The responsible person of each post will do quick action to your comment. We try hard to prepare the service you can be atisfied with stay of your next time....
Just got back from a 2-night stay at the Westin Tokyo. When you hear "Westin," certain things come to mind--comfortable (but not necessarily luxurious) room, upmarket hotel, good service. All of these, and more, were true about the Westin Tokyo. We were in a room on the 13th floor with a spectacular view of Tokyo Tower and the skyscrapers of... more
Thank you for the positive comments you had for our hotel. Many exciting sushi bars are in Tokyo also other than Tsukiji. Our concierge desk have the information on the sushi bar near the hotel. Please ask a concierge in your next stay. Thank you again and we hope that you will consider The Westin Tokyo in the future.
Been to The Westin Tokyo? Share your experiences!
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