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The Westin Tokyo


Hotel class 4.5 of 5
1-4-1 Mita, Meguro, Tokyo Prefecture 153-8580, Japan
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88% Recommend
4.5 of 5 stars 152 reviews
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By trip type
All (152)
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4 of 5 stars
Aliso Viejo, California
11 Nov 2009 | Trip type: Friends getaway

Just got back from a 2-night stay at the Westin Tokyo. When you hear "Westin," certain things come to mind--comfortable (but not necessarily luxurious) room, upmarket hotel, good service. All of these, and more, were true about the Westin Tokyo. We were in a room on the 13th floor with a spectacular view of Tokyo Tower and the skyscrapers of... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business Kazuhiro Seki

Thank you for the positive comments you had for our hotel. Many exciting sushi bars are in Tokyo also other than Tsukiji. Our concierge desk have the information on the sushi bar near the hotel. Please ask a concierge in your next stay. Thank you again and we hope that you will consider The Westin Tokyo in the future.

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4 of 5 stars
Singapore, Singapore
7 Nov 2009 | Trip type: Couples

We came to Tokyo for a long weekend so we wanted a comfortable place with reliable service - the Westin met our expectations. The decor was not to our taste but by Japanese standards, it can be considered luxury. There is a fantastic restaurant close to the hotel, famous for it's pork katsu. I think concierge will know the name.... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business Kazuhiro Seki

Thank you for the kind comments you had for our hotel. Although the time required from Ebisu Station is only 10 minutes, time to walk since the middle is a moving platform is about 5 minutes. And, because the roof is attached to all the way, you do not get wet to rain. It is possible to use JR train...

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5 of 5 stars
Singapore
2 Nov 2009 | Trip type: Business, Solo travel

I spend 6 weeks at this property when I was travelling for work, and this hotel does not disappoint in terms of service and product. My room was huge by Tokyo standards, and the service was exemplary - they were attentive but not overbearing, and they all spoke fluent English, which is a huge plus in Japan. When you're at... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business Kazuhiro Seki

I would like to thank you for the feedback provided. In addition to Ryutenmon (Chinese restaurant), our in house restaurant serving lunch and dinner, we also have Mai(Japanese restaurant) Yebisu(Teppanyaki ) Victors(French) and The Terrace restaurant in the lobby of the hotel. You can enjoy various dishes at each restaurant. We also have several restaurants within walking distance in the...

Great Choice
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5 of 5 stars
Los Altos, CA
26 Oct 2009 | Trip type: Couples

My husband and I traveled to Tokyo to visit our son who is studying at the Kanda University in Makuhari. Although our son speaks Japanese, we don't, so we wanted to stay at a hotel where the language wouldn't be a problem and the Westin was a perfect choice. We took the Airport Limousine Bus from Narita to the hotel--... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business Kazuhiro Seki

Thank you so much for the kind words you had for our hotel. From Ebisu in which a hotel does the location, everybody can go easily to Shibuya, Shinjuku, and the Ginza. And, a famous shrine and temple are located in Harajuku or Asakusa. The Westin Tokyo is located at a place suitable for shopping or sightseeing. In the case...

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5 of 5 stars
Chicago
23 Oct 2009 | Trip type: Couples

I was a little nervous about my first trip to Japan because I do not speak the language so I picked a western chain. I am so glad I picked the Westin Tokyo! The hotel was elegant and immaculate. Every hotel staff person knew fantastic English and the concierge desk was phenomenal. They had the best maps, better than any... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business Kazuhiro Seki

Thank you for the positive comments you had for our hotel. I report the comment about your concierge desk to their boss. We pride ourselves on providing outstanding customer service and your comments concerning a concierge desk will be addressed accordingly. We would welcome the opportunity to provide a more enjoyable stay for your next visit.

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4 of 5 stars
san francisco
26 Sep 2009 | Trip type: Couples
2/2 found this review helpful

My husband and I just returned from a long weekend in Tokyo. We stayed at the Westin Tokyo hotel and thoroughly enjoyed our stay. Being frequent travellers and SPG members, we have seen our fair share of Westins and this one is beautiful. The lobby is lovely, the staff fantastic. The rooms were well appointed, we were upgraded to a... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business Kazuhiro Seki

Thank you for the feedback provided. The cleanliness of our hotel is a top priority and our Housekeeping staff has been notified of the comments provided in an effort to ensure our attendants are following strict procedures with regard to the services provided in each guest room so that all of our guests have an enjoyable stay. And I suggest...

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4 of 5 stars
Fort Mill, SC
19 Sep 2009 | Trip type: Couples
2/2 found this review helpful

The Westin Tokyo is an excellent hotel. The rooms were large and comfortable and had every amenity needed. The lobby is elegant and the staff is friendly. You can take the elevator to the ground floor and you have entered Ebisu Garden Place. Ebisu Garden Place has several good restaurants and plenty of shopping. Be sure to visit the Yebisu... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business

I would like to thank you for the feedback provided. There are no custom and culture which pay a tip in Japan. And, even if it uses a hotel, a restaurant, and a taxi, it is not necessary to pay a tip. Therefore, at many hotels and famous restaurants have taken the system adding a service charge. We are also...

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5 of 5 stars
London
15 Sep 2009 | Trip type: Business

After a stay at the Westin in Jan of this year, I've decided to go back on my next business trip in October (third time at this hotel) While the hotel is slightly away from our office, it's a nice retreat to come back to, and certainly helps make a relaxing weekend. I'll post a review while I'm there. more

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5 of 5 stars
Vancouver
9 Sep 2009 | Trip type: Family
1/1 found this review helpful

Stayed 4 nites with family. While the design of the hotel is not my preferred style, it kind of grew on me over the days. A few general comments are that the hotel is very well maintained. Location: I actually prefer this location. While there is a short walk to the metro and the JR Rail, it is all covered... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business

Thank you very much for such a great review! We are extremely pleased that you enjoyed your stay. There are many hotel choices in the city and we hope you book your next visit at The Westin Tokyo again. Once again, thank you and we appreciate your feedback. Kazuhiro Seki

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5 of 5 stars
San Francisco
8 Sep 2009 | Trip type: Couples
1/1 found this review helpful

This hotel is located in Ebisu, a few subways stops from Shinjuku, a beautifully landscaped area built around the headquarters of Sapporo breweries. The Ebisu subway/train station is attached to a high end shopping mall and there is a skywalk that will take you to the Ebisu gardens and the Westin hotel. I have stayed at many Westin hotels, but... more

Management response from
Kazuhiro Seki, Assistant director of sales:i/c e-business

Thank you for sharing your The Westin Tokyo experience. Although this was an isolated incident, we do apologize for the inconvenience and our concierge corrected the misinformation as quickly as possible. We hope this does not deter you from considering The Westin Tokyo in the future. We would welcome the opportunity to provide a flawless experience for your next visit....

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The Westin Tokyo Also Known As

  • Westin Hotel Tokyo
  • Westin Hotel Meguro
  • Westin Tokyo
  • Meguro Westin
Address: 1-4-1 Mita, Meguro, Tokyo Prefecture 153-8580, Japan