Philea Resort & Spa (Ayer Keroh) - Hotel reviews, photos, rates

MuppyB

Singapore

Contributor

11 reviews

Reviews in 9 cities

10 helpful votes

“Improvements could make it excellent”

Reviewed 26 May 2012 NEW

I wavered between giving them 3 or 4 stars but good service and great upkeep of the place makes it 4. Place is well maintained, beautiful and rustic. Service is prompt and polite. Downsides are 1) power trip needing to change rooms one night after midnight - no personal apology for the inconvenience and disrupted sleep (though maybe something was... More

Was this review helpful? Yes

Problem with this review?

pyap

Kuala Lumpur

Top Contributor

68 reviews

Reviews in 18 cities

46 helpful votes

“Customer Service can be better!”

Reviewed 22 May 2012 NEW

We bought groupon vouchers 2D/1N x 4 and booked for 3D/2N for two rooms. However, upon check-in, the front counter staffs were confused and initially required us to check-out and check-in again on the 2nd day. Despite given towels and cold drink upon arrival, we had to wait for about 30 minutes for check-in procedure as they were trying to... More

Was this review helpful? Yes

Problem with this review?

Jan129

Singapore, Singapore

2 reviews

Reviews in 2 cities

2 helpful votes

“Pleasantly surprise and refreshing”

Reviewed 4 May 2012

Got a very good deals from sg deals online.. The hotel is amazingly good. The only negative feedback is there isn't any sound proofing ... We can hear the footstep on the stairs as well as in the room of our neighbour More

Was this review helpful? Yes

Problem with this review?

Dear Jan 129, Thank you very much for your review and we are very happy to hear about your stay. About the sound, the solution by a professional was to lay a carpet on it, however, we find that this will deceive the purpose of the natural woody fell as we would like to preserve the best of a log... More

JustMeTheMrs

Petaling Jaya

Reviewer

3 reviews

Reviews in 2 cities

1 helpful vote

“A good getaway destination esp if you are a nature lover”

Reviewed 22 April 2012

1

person found this review helpful

We were amazed at how beautiful the environment, scenery and best of all, the pool was! If you are a nature lover, then this place is a must visit. We were so impressed with the staff, the service, and the place. Their buggy services are available at just one call away. The only drawback is that it's not near Melaka... More

Was this review helpful? Yes

Problem with this review?

mclouka

london

Reviewer

4 reviews

Reviews in 3 cities

3 helpful votes

“Huge disappointment!!!”

Reviewed 18 April 2012

1

person found this review helpful

The hotel as such is wonderful with fantastic surroundings and nature. Great pool, nice rooms like log cabins. But the big problem is the service and that the hotel is completely neglected. We had empty plates from a room service to the room next to us left outside for 3 days! The sound proofing is terrible and we could not... More

Was this review helpful? Yes

Problem with this review?

Dear mclouka, Thank you vrey much for sharing your experience with us. We are rectifying the situation highlighted and looking into the details with the team. We thank you for your kind comments and regret if we have caused any inconvenience to you during your stay. Once again, we thank you for your valueable comments and we look forward to... More

YatiRashid

1 review

2 helpful votes

“A wonderful retreat for a quick getaway”

Reviewed 12 April 2012

2

people found this review helpful

If you are looking for a quick but yet relaxing getaway this is the place to go. It is just after the Ayer Keroh Plus Toll so you could escape from the Melaka traffic jam. If you intend to go to Melaka town, pls stay somewhere nearer to the central or be prepared to have a 45min drive to town... More

Was this review helpful? Yes

Problem with this review?

Dear YatiRashid, Thank you for your wonderful comments and appreciate it very much. We are happy to know that you have enjoyed your stay with us and we are looking forward to be of service to you once again. We look forward to your return and here's wishing you a great day ahead! More

sidadam

Singapore

Contributor

14 reviews

Reviews in 9 cities

3 helpful votes

“A refreshing change from the usual hotels near Melaka”

Reviewed 11 April 2012

Stayed here for a night. The rooms have a really nice outdoor feel. The extensive greenery surrounding the rooms make it feel like you really are in the center of a forest in a log cabin. The swimming pool is really nice with a waterfall which is nicely lit during the evening. The room is extremely comfortable. There is ample... More

Was this review helpful? Yes

Problem with this review?

Dear sidadam, Thank you vey much for your review. We are happy to hear that you have enjoyed your stay with us. We've also taken note on the points which you have suggested and will work on it with our team. Once again, we wish you a great day ahead and looking forward to your return. More

Noor A

Kuala Lumpur, Malaysia

Reviewer

4 reviews

Reviews in 3 cities

7 helpful votes

“A luxurious nature escape from town!”

Reviewed 5 April 2012

Stayed there for a night. Close to town and all the other attractions. Good staff but had to wait for 20 minutes till our rooms were ready. Provided us with refreshments while we wait. Buggy rides to your room is provided but I'd rather walk and take in the nature. The room was wonderful. It smells of wood- very homey,... More

Was this review helpful? Yes

Problem with this review?

Dear Noor A, Thank you for staying with us and we would like to take this opportunity to thank you for your great review. As we understand that you're a nature lover, hence, we would like to take this opportunity to share with you that it was once again a proud moment for Philea Resort and Spa by adding another... More

KluangMan1968

Kuala Lumpur, Malaysia

2 reviews

Reviews in 2 cities

3 helpful votes

“Excellent Log Cabin Experience!”

Reviewed 31 March 2012

2

people found this review helpful

I have heard about this place for quite sometimes. After securing a Groupon vouchers of RM688 for a 3D/2N accomodation during the school break, my family made the one+ hour trip from KL to Air Keroh, Melaka. We were told that check-in time is about 3pm, while we arrived at about 2:30pm. The resort is just across from the PLUS... More

Was this review helpful? Yes

Problem with this review?

Dear KluangMan1968, Thank you for staying with us and we would like to take this opportunity to thank you for your remarkable review. We are happy to hear that you had a great experience with us during your stay. As for our 3 days/ 2 nights stay, we do offer a Family Package where other features are inclusive such as... More

sacred21

Malaysia

Contributor

18 reviews

Reviews in 15 cities

15 helpful votes

“Serene & relaxing place for getaways”

Reviewed 28 March 2012

Stayed 1 night at the resort. It was a pleasant & relaxing stay. Staff was friendly & polite. Room is clean, comfortable and nicely decorated. Nice landscape. You have a choice to walk to your room or get a buggy ride. Highly recommend that you have your own transport as it is a distance from Malacca town/attractions. Will definitely stay... More

Was this review helpful? Yes

Problem with this review?

Dear sacred21, Thank you for staying with us and we would like to take this opportunity to thank you for your wonderful review. As much as we have enjoyed rendering our services to you, it is really a delightful moment for us to hear about your experience. Looking forward to your retun. Here's wishing you a great day ahead! More