Stayed here in December. The 7 rooms we got after waiting to check in for three hours had mould on the back of the bathroom doors and bathtubs were stained. The closet lights did not work and neither did the air condioting. They would only move us if we agreed to pay an upgrade charge although we had paid an... More

I was in Mombassa for work, so I didn't spend really any time enjoying the pools and activities. For what it's worth, they looked nice. However, the rooms are very dated. I was initally given room 3065. It smelled of paint, the aircon was weak, and the batteries were dead in the TV remote. But, worst of all, on one... More

I recently stayed at the Whitesands Hotel with my wife and two children, both under 5. The service is great and the people are very friendly, patient and courteous. There was a collective effort by all the staff to ensure that our stay is pleasant. The food was outstanding; every night they had a different theme and different dishes. My... More

I've booked the stay in Whitesands directly through their website. Due to some error it put us in hotel in Nairobi instead Mombasa and I had to spend time to rearrange everything. Once we arrived we've got an "upgrade to suite" that looked like combination of hospital room and really old bedroom. I have to admit that facilities for children... More

I was working in NBO in Dec, so we had a family vacation here for Xmas and New Years. Service is excellent, the only two things I would say the rooms definitely need updating. Get rid of the bath tubs and put in good showers. When really hot the dinning area is really humid. This means you do not enjoy... More

This would be average if it were in Europe or USA I think , but have to remember where you are! The public areas, grounds and pools are really good and well kept. The large pools and slide are great to cool off in and for families and the quiet pool is relaxing. Food and drink are well priced and... More

Highlight of our trip to Kenya was meant to be our stay of 5 nights over Christmas in Mombasa at the Sarova Whitesands Resort. When we go away on holiday we expect the rooms to be of a far superior quality to our own at home especially when paying premium prices in a resort. What a total let down this... More

Exellent service, beautiful rooms, but rigid food menu... More

We spent 4 nights at Whitesands in mid December. We had ground floor rooms facing the ocean in the "quiet/children free" section of the resort. The hotel restaurants, bars, pools, reception area and gardens were really impressive and beautifully maintained. The rooms however were older, with outdated bathrooms and glass sliding doors that didnt work. There was air conditioning and... More