We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 5 Santa Cruz hotels »

Vila Gale Santa Cruz

4.0 of 5
Rua de Sao Fernando, Santa Cruz, Madeira 9100-157, Portugal
Hotel amenities
Ranked #2 of 5 hotels in Santa Cruz
4.0 of 5 stars 199 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

199 reviews from our community

What travellers say about this hotel
  • Well worth(4)
  • Very good(4)
  • Courtesy bus(4)
  • Italian restaurant(3)
Traveller rating
    98
    78
    11
    9
    3
Only show reviews for Family (26) | Couples (92) | Business (4)
Date Rating
tiger1957
Nottingham, United Kingdom
Reviewer
3 reviews
8 helpful votes
1 of 5 stars Reviewed 23 November 2011
3
people found this review helpful

My fiance and I had spent a week at the superb Riu Palace in Canico de Baixo and due to a cancelled return flight, were put-up in the Vila Gale for one night by Thompsons. The difference between the two hotels was unbelievable. The Riu Palace was a magnificent and grand hotel serving first class food with an unbelievable choice.... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
18 January 2012

Thank you kindly for taking the time to post your review on Tripadvisor. Your valuable feedback allows us to continuously enhance and improve our service delivery. We do apologize for the service inconsistencies you experienced during your recent stay and assure you that these are being addressed to ensure standard improvements. Best Regards Sofia Ribeiro More

ethelman2
london
Top Contributor
104 reviews
131 helpful votes
4 of 5 stars Reviewed 26 October 2011
3
people found this review helpful

Hotel staff are friendly and helpful. Beach front location is excellent. Rooms are spacious and well-equipped, although they have their niggles- for example no drawers in bed side units. Beds are very hard, which was fine for me but not for my wife. Our balcony had frosted glass between it and next door; some however had plain glass which might... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
18 January 2012

Many thanks for your kind comments and feedback. We're very pleased to hear you enjoyed your stay with us and that our services met with your approval and to hear you found our staff helpful too. We hope to welcome you back in a near future in Hotel Vila Galé Santa Cruz or in any other Vila Galé Hotel in... More

russfenwick
Bromley
2 reviews
3 helpful votes
5 of 5 stars Reviewed 17 October 2011
3
people found this review helpful

My wife and I spent a week at this hotel as a package through Thomson/First Choice. It was just about out of season and not many kids about! Our arrival was well received by the efficient, well spoken, receptionist. We were allocated room 1073 which was on the same level as the reception. A lovely room and did not smell... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
22 October 2011

Dear Guest, Thank you for your comments. We hope that we can welcome you back on a near future in Vila Galé Santa Cruz or any other Vila Galé Hotel in Portugal or Brazil. Best regards. Sofia Ribeiro More

Ducatibabe
Gloucestershire, UK
Senior Contributor
36 reviews
75 helpful votes
4 of 5 stars Reviewed 15 October 2011
3
people found this review helpful

Ok - to put to rest the main concern - the planes are really not a hassle - I promise - see photos. The majority of the time they land across the bay in front of the hotel - you really don't take any notice of them & there isn't much noise. On 2 occasions when the wind changed they... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
22 October 2011

Dear Guest, We appreciate the feedback we receive and welcome every opportunity to improve. We are very glad for being able to provide you a well relaxing vacations. Hoping that we can welcome you again at Vila Galé Santa Cruz or in any other Vila Galé Hotel in Portugal or Brazil, Best regards. Sofia Ribeiro More

Valanal3
Cheshire
Reviewer
5 reviews
6 helpful votes
4 of 5 stars Reviewed 2 October 2011
3
people found this review helpful

I recently stayed at Vila Gale for a week with my husband on an all inclusive basis, having made a reservation at the last minute. We were both pleased with the high standards of the hotel, the predominantly attentive staff, and the beautiful Madeiran location. It was a good base from which we could enjoy leisurely strolls or take longer... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
8 October 2011

Dear Guest, Thank you very much for this kind review. We are very please to know that Your stay at our Hotel has corresponded to Your expectations and apologise for some of the things you have found less positive. We are sure that Your feedback will definitely help us to improve the quality of our service. We thank you once... More

EnglandBillybob
england
1 review
2 helpful votes
4 of 5 stars Reviewed 25 September 2011
2
people found this review helpful

Just arrived back from the Viila Gale overall enjoyed a very nice relaxing hollday. THe hotel is very clean and the staff are very helpful and welcoming. The rooms are very good even better than some 5 star hotels that we have stayed in, The main resrurant has good opening times for breakfast, lunch and dinner. The food is nice... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
8 October 2011

Dear Guest, Thank you for your comments. We hope that we can welcome you back on a near future in Vila Galé Santa Cruz or any other Vila Galé Hotel in Portugal or Brazil. Best regards. Sofia Ribeiro More

JTOWN60
Colchester
Contributor
12 reviews
11 helpful votes
5 of 5 stars Reviewed 22 September 2011
1
person found this review helpful

Just back from our 3rd visit to what we consider an excellent hotel, have to say this was the busiest we have seen the hotel but we still found the staff to be very friendly and attentive, although at times a litle stretched with the amount of people. We have made a lot of friends at the hotel and from... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
8 October 2011

Dear Guest, Thank you very much for your comments. We hope that you can keep your promise and that we can welcome you back in Vila Galé Santa Cruz. Best regards. Sofia Ribeiro More

auntieja
Kent
Senior Reviewer
7 reviews
8 helpful votes
4 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

Just back after spending a lovely week at this hotel. I work in the travel industry and have done so for over 20 years and have spent time at many different hotels of varying standards, good and bad, this falls into the good percentage. I'll try to give a thorough and honest review of my stay - here goes. On... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
8 October 2011

Dear Guest, We appreciate the feedback we receive and welcome every opportunity to improve. We are very glad for being able to provide you a well relaxing vacations. Hoping that we can welcome you again at Vila Galé Santa Cruz or in any other Vila Galé Hotel in Portugal or Brazil, Best regards. Sofia Ribeiro More

ke51sea
rochdale
Senior Contributor
21 reviews
11 helpful votes
5 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

We stayed for 1 week at the villa gale at the end of august. The hotel is immaculate and value for money on AIl inclusive is fantastic. The food was varied and something for everyone. We met some really nice people and will keep in touch with 2 of them who dont live too far away in England from ourselves.... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
8 October 2011

Dear Guest, Thank you for your comments. We are glad that you had a pleasant stay with us and hope to welcome you back on a near future. Best Regards, Sofia Ribeiro More

cdn07
Funchal, Portugal
Senior Contributor
48 reviews
12 helpful votes
4 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

Enjoyed a three night stay that started terribly: gave as a smokers room, the pool towels had finished and the recepciomist gave us 4 different and very old towels. Unbelivabe..... Thanks to an efficient and very profissional housekeeper we got new rooms and brand new tools. The rest of our stay, was perfect with a varied breakfast, good pool area... More

Was this review helpful? Yes

Travellers who viewed Vila Gale Santa Cruz also viewed

Albatroz Beach & Yacht Club
4.5 of 5 stars 24 Reviews
Santa Cruz, Madeira
CHECK RATES! ABS:HotelCheckRates-d944575?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Hotel Dom Pedro Baia Club
3 of 5 stars 178 Reviews
Machico, Madeira
CHECK RATES! ABS:HotelCheckRates-d290009?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Melia Madeira Mare Resort & Spa
4.5 of 5 stars 247 Reviews
Funchal, Madeira
CHECK RATES! ABS:HotelCheckRates-d1107638?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 5 hotels in Santa Cruz, ranked by popularity »

Been to Vila Gale Santa Cruz? Share your experiences!

Write a Review Add Photos Add Videos

Vila Gale Santa Cruz Also Known As

  • Vila Gale Hotel Santa Cruz
  • Santa Cruz Vila Gale
  • Vila Gale Madeira
Address: Rua de Sao Fernando, Santa Cruz, Madeira 9100-157, Portugal

Is Vila Gale Santa Cruz your business?

  • Manage your listing
Vila Gale Santa Cruz
Show the lowest price for this hotel* (from our partners)
CHECK RATES!