well ,the skiing was great [last week of feb] the hotel was clean and warm [more than i can say about the food] the free spa /swimming pool was brilliant,the staff not very friendly [seeing we were told there season only lasts 4 months they didnt make much of an effort] BUT we were in bulgaria if we could afford... More

Just come back from this hotel. First appearances looked good, got to our room on sixth floor (small but adequate for two) had an extra bed which we didn't ask for and took three days of asking for it to be removed. Dirty cups and glasses were never cleaned from our room and only the bathroom sink was cleaned, other... More

I have read some of the previous reviews and in my opinion the moaning ones re staff, service, porters, bus departures in my case do NOT apply. I arrived in the early hours of Sunday morning at about 05.20 - Flight delays, but immediately the bus stopped outside the hotel, two porter came to the bus, unloaded my kit and... More

We stayed at this hotel during our second holiday in pamporovo and both found the hotel to be much nicer than the previous. The rooms were clean, decent size, bathroom nice however the full lenght mirror positioned opposite the toilet was slightly disconcerting! Staff as pleasant as bulgarians get, safe behind reception free of charge. Shopping located within the hotel... More

We’ve just got back from a week staying at this hotel. It was terrible. It maybe the end of the season but the staff weren’t interested in helping us at all. When we made any complaints about the food or our ski bus not turning up they just pretended they didn’t speak English! The food was inedible so we skipped... More

This hotel is the pits , the staff were rude , the food was cold and terrible, the breakfasts were SALAD ! Avoid this place at all costs , i would rather go back to prison than stay there again. There are far nicer hotels in the area , the local bar owners etc are really nice people , its... More

This hotel greatly catered for our needs, the food was a little cold some nights but there was a microwave should we have needed to use it. A swimming pool, sauna, steam room, gym and massage palour all available within the hotel along with a casino, nightclub and bar area so great for any needs. Within a short bus ride... More

My friends and I arrived here at the beginning of February and as our flight had been delayed by 8 hours we were happy to crawl into bed. That is when the trouble began. There is a list as long as my arm that I could comment upon but i will only briefly touch upon the big ones that will... More

The only positive things I can say about this hotel is that it is very clean and the location, in the centre of this (tiny) resort, is handy for the shuttle bus. Otherwise, there are so many negatives that I need to list them. First off, the hotel is noisy - we didn't get one decent night's sleep because all... More