We stayed at Mercure Hatherton House Hotel last weekend. A friendly welcome awaited us and couldn't really fault the room or the breakfast for what we paid, BUT...............the restaurant food for our evening meal was awful!!!!!. It started off well with lovely decor and smiley waitress but soon went down hill. Items on menu not individually priced, you pay a... More

We stayed here in April 2011 on an all inclusive package and overall the deal was good value. The rooms do need a good clean, all carpets would benefit from being shampooed & the pool area needs some attention. We found the breakfast & dinner to be fine. We had an issue with lunch on one occasion, the bread was... More

we stayed at this hotel in April.2012. the staff were very friendly but the resturant staff appeared to be very inexperienced. Our room was shabby and substandard the bathroom was awful. There was mouldy selant around the bathpanel, the sink was stained but worst was to come! On the second night we were woken with the heating on full, I... More

Organised a group of 42 people - hotel was very good and the staff were EXCEPTIONAL nothing was too much trouble. The rooms were spacious and clean for me I slept extremely well but I do know that others at the back of the hotel were disturbed by noise from the rugby club. More

We have just returned from a three night break to this hotel and wanted to write a comment as we really enjoyed our stay. Firstly, I must congratulate all the staff on their professional attitude and the way they did everything to make our stay more enjoyable.They were all very young but very friendly and nothing was too much trouble,... More

A reasonable hotel but a bit tired, Corridors to the bedrooms are a little scruffy. The hotel is supposed to be receiving a make over in the near future which is overdue. The staff were helpful and polite and the bed was satisfactory. Our room facing the car park was quiet but friends staying in a room at the back... More

Just returned from the Hatherton House hotel after a two night stay . We found all the staff to be very polite and they tried very hard to sort out any problems.Although I do feel they need to be trained on what is all inclusive and what isn't, so when you check out there is not a problem as this... More

I cant recall being so well looked after we arranged an overnight stay for a family get together in March. the staff were fabulous and couldnt do enough for us. we had a small funtion room for our evening meal which worked well as we didnt need to contain the children. the food was faultless. altogether a really great value... More