Sheraton Amsterdam Airport is one of our favorite hotels, its location and facilities are second to none and amazing value for money; which is why it is our most preferrable place to stay on regular visits to Amsterdam. However my most recent stay at the hotel has been a really very disappointing one.
We travelled for holiday with a family...
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Dear appreciated guest,
Thank you for sharing your feedback with us on Tripadvisor.
We are very sorry to learn that your booking was not correct; this is certainly not the level of service you may expect from us. Please know that your valued feedback will be shared within the related departments and a thorough follow up will be done.
Should...
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This is the perfect hotel for an extended layover or night before an early morning flight. Clean, well sound proofed, decent staff, amenities and of course SPG points and recognition/upgrades. I wouldn't stay here for more than 1 night but certainly your best option at Schiphol.
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Dear valued guest,
Thank you for your nice feedback on tripadvisor! We are very proud to hear that you have had a very pleasant stay with us.
May you have any questions or comments, please feel free to contact us directly. We are very much looking forward to welcoming you again!
Warm regards,
Fred Smits
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I think overall this is a solid hotel. Extremely convenient location, nice rooms, and decent if not stellar service. The club lounge is nice.
Platinum recognition could be better, though. While I did initially receive an upgrade to a club level room, I had to ask twice whether an upgrade to a suite was available. The first time the question...
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Dear valued guest,
First of all, thank you for sharing your experience on tripadvisor! It is great to hear that you enjoyed the service at our hotel.
However, we would like to apologize genuinely for not upgrading you to a suite right away. Indeed, this is one of the main Platinum benefits and I will certainly follow up with the...
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We stayed one night in a Club Room, which was actually touching the club. There was no noticeable noise from the from airport which was great. The location was fantastic and allowed easy access to the airport and train station. Check in was quick and easy. Just be sure to remember the UNICEF donation is tacked on your bill unless...
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Dear valued guest,
Thank you very much for sharing your thoughts about your experience with our hotel on Tripadvisor. It is our pleasure to hear that you have had a pleasant stay with us.
However we would like to apologize sincerely for not taking action when you brought the noise issue to our attention. We will certainly follow up on...
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The hotel is good but for the price they charge and the facilities they offer I personally tnk it is way too pricy...182 euros for a night...breakfast not included....maybe they just take advantage of the fact that they are inside the airport...that I must give to them....it is very comfortably located just few minutes from the parking lot and it...
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Dear valued guest,
Thank you very much for your input on tripadvisor. Indeed, our location is one of our biggest assets. We are very proud to be the only hotel at Schiphol Airport directly connected to the terminals. For making reasonable priced bookings, starwood.com always assures the lowest available rates.
If you have any further comments or questions, please feel...
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Stayed there for four nights with my family in adjoining rooms and really enjoyed it. The beds were SOO comfy that I actually considered giving up touring Amsterdam.
Even though our windows were facing several aircrafts and a busy motorway the soundproofing was more than adequate -- we couldn't hear a single thing from outside.
The rooms are well furnished....
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Dear valued guest,
Thank you so much for your lovely feedback on tripadvisor! It is very enjoyable to read about your pleasant stay with us.
May you have any further questions or comments, please feel free to get in touch with us directly. We are very much looking forward to welcoming you back next year!
Warm regards,
Fred Smits
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Perfect for over night stay, staff are not too friendly, room functional, pillow are the worst have seen! Diner was pricy and not good, would recommend to go in shopping centre, same for your water(£8 bottle in room)
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Dear appreciated guest,
Thank you for sharing your feedback of your stay with us on Tripadvisor. It is our pleasure to hear that in your opinion our hotel is perfect for overnight stays.
However, we are sorry to learn that you were less satisfied with the friendliness of our staff and with the food in our restaurant. Please accept our...
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Beautiful property just steps away from the arrivals area at Schiphol. I decided to stay here rather than in town so I did not have to lug my bags around on the trams in town.
I stayed on the loyalty program level (not the club level...one level down). Spotless rooms...beds are a bit soft for my tastes...comfortable overall. Spotless bathroom....
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Dear valued guest,
Thank you very much for sharing your pleasant experience with our hotel on Tripadvisor. We are proud to hear that you had a comfortable stay with us, even though the train ride back took a bit longer than you had expected.
Thank you for your lovely comment about our Sheraton Fitness and Spa healthclub! We are looking...
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Good Hotel with great location short walk to check in. Great food and staff. A little expensive for the rooms although you are paying for the location, airport is on the door step.
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Dear valued guest,
Thank you so much for your nice comment on tripadvisor! We are proud to read that you have had a pleasant stay with us.
May you have any further questions, please feel free to contact us directly. We are very much looking forward to seeing you again next year!
Warm regards,
Fred Smits
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At the absolute last possible minute KLM decided to cancel my flight back home at 21:45. Heavy snowfall in Amsterdam had caused problems all day long and a strike in Spain (Iberia) was not helping the absolute chaos. Since AMS closes for business at 2130 I was left starnded by my airline without any word of help. All hotels were...
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Dear valued guest,
First of all, we would like to thank you for sharing this positive feedback with everyone! We are very happy you enjoyed your stay with us, despite your traveling troubles. Thank you for your lovely comment about our associates, I will certainly pass this on.
May you have any further questions or comments, you are more than...
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