The welcome&customer service was A1.The staff could not do enough for you . Our room was clean and well appointed,with full tea making facilities which were replaced daily as was all the toiletries and towels.Clean bedding,comfortable beds.Thanks to Carol(e) The separate chalets are tucked around the back of the hotel quite and peaceful. Breakfast presented as well as cooked to... More

I cannot recommend this hotel more highly. We stayed for two nights having travelled there in extremely cold and damp weather to find a beautifully warm room with all the attentive details that one could wish to find in a good class hotel room. The owner, who was the excellent chef and gregarious quiz master, and his staff were welcoming... More

Our extended family stayed for 5 nights because of a family event in Caston nearby and enjoyed the entire experience, particularly breakfast and lunch. Duncan and Mandy who manage the hotel just could not do more. Accommodating beyond words! Coming from the US and not knowing our way around, it was an absolute pleasure to have the proprietors give us... More

Great food, great hospitality, great value for money, highly recommended More

We booked a table in the restaurant for 10 people to celebrate my 40th Birthday, and what a fantastic night we all had! Everybody was made very welcome from the minute we arrived. All the staff were efficient, friendly, helpful and polite, and nothing was too much trouble for them. The food was 10 out of 10! We all had... More

We stayed at the Willow House with friends for an overnight break and evening meal. We checked in at the bar to a warm welcome and were shown our rooms in a separate bungalow like group behind the main building. We were told that these had been recently refurbished. Our room was freezing cold, there were damp/water stains on the... More

Very disappointed with the main steak meals, that were pre-ordered to make life easier for the person who cooked the food, 8 of the steak meals were supposed to be rib-eye steak, but resembled a piece of charred leather, unable to cut and even harder to chew and digest!!. When complaints were made the Chef/Manager refused to personally acknowledge our... More

After a disappointing stay at the H&B in Watton, some locals recommended the Willow House. We played safe and went with the bar menu and were astounded by the quality of the food including a burger that was world class, then the most feared task on Masterchef, the dreaded chocolate fondant, crisp outside and soft inside. This takes no less... More

An exceptional meal. Great value for money and the staff were so helpful as we were late and the kitchen had closed. Great Ales and guests, accommodation too. We will definitely be returning customers. More