We just retd after spending 5 days at this resort. What a wonderful and relaxing time. We were treated to kindness,courtesy and a real willingness to be helpful. Another couple went with us, they truly enjoyed their stay also. Clean,wonderful food and great music. We will be back!!! More

My family and I ended up at the grand Melia due to a board meeting we were conducting on site. We all ended up in the red level ocean front suites, supposedly the best... Check In - slow took over 15 minutes at 9 in the evening. Room - (Red Level, Ocean front, 18-16). The room smelt damp and over... More

We came with a group of farmers from North Dakota and noone had any complaints. Had a great time. The room we stayed in was clean and had lots of room. But, the 2 french doors were broke going to the balcony, so we couldnt lock them when we left. My hubby riged the doors with the drawers of the... More

After reading reivews of Gran Melia I was nervous to go. It greatly exceeded my expectations. The staff was very friendly. We loved the Red Level pool -Manny was a great bartender. The Bali beds with views of the ocean were heaven. The drinks at the pool were good, breakfast was good, we tried the Italian & Puerto Rican for... More

We checked into this beautiful hotel for our honeymoon, thinking it was going to be wonderful! Upon check-in they asked us what credit card we'd like to put a hold on for incidentals, seeing as they don't let you pay with cash ANYWHERE in the hotel except the casino and gift shop, we asked what type of hold would be... More

Do not go if you are looking for a clean room free of toxic mold. Several rooms stunk with mold and one can see black mold spores on the ceiling. They had transfered my family to several rooms before there was no musty odor. The tennis courts were in a state of disrepair and coud have been in a ghetto.... More

Red level oceanfront room a must. Beautiful views and the most comfortable bed I have slept in. The adult only pool with Bali beds great, Joshua and Angel were great butlers..... The resort was breathtaking BUT the food was blah and VERY slow service!! I would definitely go back but not longer than four days. ( there are only three... More

My husband, mom, MIL and 1 year old twins traveled to this hotel in January. Let’s start at the beginning. This is not in San Juan, it is about 45 minutes away from San Juan, but is very easy to get to. If you want the party/city life, you will not be happy here. We were fine with this as... More

We spent a week at Gran Melia and since we got a great price we decided to upgrade to Red Level service. Oh my, what a fabulous decision that was. Combine a full breakfast every morning, a three hour "happy" hour every night, an oceanfront suite with a jetted tub on the balcony, and finally the use of a made... More