The hotel is the preferred one for my kids but needs to be updated. Rugs in hall needs replacement and pool corners. I know that they are in the process to change the concept to have a timesharing/ points system but urges to make the changes. Cleaning service was poor and needs improvement. It is the first time that I... More

Not anything as described. Way too many EXTRA charges. Ants, mold... The service was horrible; my wife had to contact the home office in New Jersey before anything was done... and then it was always "we will take care of it." They did move our room; but that took almost 3 days before anything was done. The actual move to... More

My experience was over all good. I enjoyed the beach and the facilities of the resort. My only complaint was the food at the Marbella Restaurant. Too pricey and the food wasn't good. Better to have a dinner out of the resort.

This hotel is beautiful. The views of the Atlantic Ocean and the rainforest were magnificent. The staff was most helpful. We received a complimentary bottle of wine for our anniversary. This resort is excellent whether you want to just relax by the ocean or pool. It is also exciting if you want to sight see or gamble. It's a great... More

The Rio Mar features an expansive soft-sand beach, beautifully landscaped grounds and an attractive interior. It was quiet and peaceful when we stayed there recently, and that's what my wife and I wanted. We did get off to a rough start as our first room smelled musty, which no doubt is why the AC was turned up so high. Our... More

Hotel setting was lovely. Room was very nice. It was disappointing that the adult pool was closed for repairs, and there was no advance notice of this. Also, parking garage was often closed with an indication that it was full, when in reality, there was plenty of parking. The overflow parking lot was well away from the building and at... More