We booked and paid the trip in full one month in advance.
We went to their office to check in the day before the scheduled trip, as they had recommended, but their office was closed. We phoned and were told we could check in by phone and that everything was all right for the next day (it was 6 pm),...
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Dear Rome, Italy,
Thank you for allowing me the opportunity to explain our policies and procedures on Trip Advisor. My staff and I remember you and this situation well.
We take safety very serious! On the morning of your trip one of our pilots had already been across the Cook Inlet and determined the cloud layer was too low to...
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