We were recommended by friends to book in and found a couples pack that they could do for us. The girls were young but very friendly and helped or day feel special. Thanks

We were recommended by friends to book in and found a couples pack that they could do for us. The girls were young but very friendly and helped or day feel special. Thanks
Thanks for your feedback, we have some fantastic therapists here of all ages, and are pleased they could look after you both
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Have been a local for 3 years now and regularly go back to the spa for all my waxing and occaisional spray tans. Tried them when I first moved here and found the staff to be friendly and helpful.
Have read some of the reviews here and wanted to offer a different opinion, I do good back and always recommend...
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I have just experienced the worst experience in customer relations from this Airlie Beach business. If this is the sort of public relations this business portrays lets hope it's not the norm in this struggling tourism town.
I am a long term rate payer of Airlie Beach who has come back to celebrate my 50th birthday with friends so I...
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Hi Lorri
Following from our recent conversation, we are sorry the extensions you received were not what you expected.
As discussed it seems a simple consultation before hand could have prevented your upset and distress. We appreciate the feedback you have given here and by phone and have worked with our girls to ensure that or more comprehensive consultation is...
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Just not my style of massage, came back from 27 km great walk trek, wife paid for full pamper, Nice fluffy but only that, walked away with oil on me, Little detail things like candles near where your head rests in the spa. Guarantee everyone singes their hair. sorry I'm a detail freak,
Our tans looked like a tea bag was used, staff were rude and did not want to refunds to us for their faulting application. refunds for tans were given, did not make it any better. soooooooooooooo rude
We are sorry you had a problem with your tans. We use and recommend quality Sun FX tanning solutions and have many hundreds of satisfied clients every year. We are unfortunately not be able to control what clients do after they have left our spa. Walking around town perspiring or exercising whilst the tans are drying will affect the final...
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Over-priced treatments that really are quite average; bit of a disappointment. Also, the facility really does not cater well for groups if you wanted to share the experience with a few girls.
I read a review on another site and thought great! Sounds terrific! Hmmm
I am a mother of two, and my lovely husband did this as a time out for me. First of all I was left waiting as staff chatted to the clients in the nail bar - I hate to call out, but eventually, I had to.
After...
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Dear Toni
We are sorry your experience did not meet your expectations, we have spoken to the team member concerned and can only hope to improve with constructive feedback such as yours. We aim for exceptional service and have contacted you directly to try and ensure you experience this.
Many thanks
Ian
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Climb stairs to Heaven. Great prices, relaxing atmosphere,great service,2 hours slipped away too fast.Want to go back and will next visit to Airlie.
We made a booking for a massage, which was incredibly relaxing. However when we arrived we were left standing out of the footpath for fifteen minutes wondering what was going on. When we were let in we had to wait another fifteen minutes, meaning we were late for a dinner booking. Staff briefly apologised and explained the customers beforehand were...
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Dear Chloe
Thankyou for your review and the time it has taken you to write it, we are pleased that you enjoyed your massage here with us at Airlie Day Spa and can only apologize for the delay you experienced.
You are correct we do ask all our guest to arrive early so that we can provide an exceptional on-time...
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Had two hours to spare before boarding boat for Whitsundays so treated myself to a pedicure. Bliss!
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