My family and I went for a horse trek earlier in the day and after a couple hours in the saddle we were all (my older parents in particular) quite sore with stiff legs. The guide at the trek place suggested a hot soak to remedy this and when we asked where she recommended this place. We were expecting a... More

a fantastic experience, beautiful views over The Shotover River, immaculate, extremely professional, just the best way to relax...great

Great experience. Its expensive but what do people expect from a snow town. Water was hot. Go at night. We had no issues with noise however I can see this being an issue during the day. Don't pay for the extras simply bring your own. They are none the wiser. Corridors were messy, staff needed to attend to this. Overall... More

Picked up in Queenstown by Libby, friendly and helpful. After walking the Hollyford a few days earlier and immediately prior doing Queenstown Hill there was nothing better. Beautiful hot tub, amazing views loved the retractable roof. Recommended to all.

Checked out Onsen during a qtown weekend getaway. Was promptly picked up by our driver James (in a convertible VW instead of the mini van as there were only 2 of us heading out!). The location overlooked the shotover river and was absolutely stunning! The shotover jet was frequently seen in the distance. In retrospect, we should have requested hotter... More

Walking in you smell the lovely aromas of essential oils which istantly calms you, the ladies on reception a very lovely and the pools are so damn nice! beware the water literally comes from the ceiling when adding cold to the pool it was pretty funny dumping a huge amount of freezing cold water on my partners head by accident... More

We have taken annual holidays to Arrowtown for the last 19 years but this is the first time we have stopped and booked to visit the hotpools. Was a nice treat for our last night of our holiday. The views are great and the complex was clean and well run with friendly staff. The walk down to the hotpools is... More

My boyfriend and I enjoyed our visit so much, we came back again the next night. After a long day of enjoying all variations of fun, relaxing in the hot tub at night with beautiful views and a glass of champagne was just what we needed. It was beautiful with the soft lighting, the refreshments served were just lovely and... More

My partner and I visited Onsen Hot Pools today, and we're very glad we did. They arranged a pickup for us from queenstown as part of the price, and a return to town afterwards. Just a quick 10 mins through beautiful country, Onsen is a great place to unwind if you've had a bit too much of the bustle in... More