I booked with this agency a tour to Chichén Itzá and they never picked us up. We asked to everybody in the hotel lobby and they told us that nobody asked for us. And that if anybody would have come earlier they should have asked somebody from the hotel to sign a paper to show they came, and leave a... More

This company is a complete joke. They should be put out of business. They are affiliated with NOW JADE in Riviera Maya. They told us we would be on a 4 hour tour, and we would be back to the resort by 1pm. Well, when we got dropped off in the jungle, alone - no tour guide...we were told we... More

My title shoudl summarize my experience with them on the Tulum/Xel-Ha tour. You can totally take these excursions, on your own, with a cab, and pay less than you do with Pronatours. They tell you all expenses are included in this excursion, yet Xel-H wants a deposit for snorkles and fins - we, of course, left valuables except emergency cash... More

We booked a tour to xel-ha with the representative at our hotel in cancun, Mexico- Now Jade. I had previously been on this tour with another tour company but my boyfriend had not. We payed $220 for both of us an were asked to be at the lobby early at 8:20. We were picked up at 8:30 by Jaime who... More

We stayed at "El Cid Marina Beach Resort"...loved it, however booking a tour with "Pronotours" for the Deer Island Beach Excursion left us rather annoyed with the booking agent. There were 2 of us and we had a coupon book which gave us 1 person free. The agent booked it, took the coupon. We were to go the next day,... More